Crynodeb o'r swydd
Teitl cyflogwr
Medical Secretary
Band 3
Trosolwg o'r swydd
The post holder will provide a comprehensive, effective and professional secretarial and administrative support to a service.
Communicate effectively and courteously with a range of internal/external stakeholders, which may include patients on a daily basis. Stakeholders may include medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust. This list is not exhaustive.
Work with and effectively communicate with the team structure including line management.
The post holder will work on their own initiative and make decisions within their remit, referring to their line manager as appropriate.
The role requires the individual to work as part of a multi-disciplinary team.
Prif ddyletswyddau'r swydd
Receiving, recording, sorting and distributing any form of communicatio and take appropriate action including escalation where appropriate.
Receive and make telephone calls to/from patients, relatives, GPs, wards and other NHS and non-NHS professionals/agencies, follow through all enquiries in a friendly and professional manner.
Acting as a point of contact for patients, carers, relatives and other members of the multidisciplinary team.
Dealing professionally with sensitive and challenging communication.
Assist with arranging and administering appointments and clinics as required by the service, e.g. urgent and routine referrals, elective admissions, and help to manage diagnostic lists.
please note this post may close at sufficient applicants.
Gweithio i'n sefydliad
Leadership and Improvement Training
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. You will be expected to attend the New and Aspiring leaders programme, and the Foundation Quality Improvement Programme that the Trust delivers. After you complete this one and a half day of training you will be able to explore further leadership and improvement training opportunities, we offer further in-house courses and bitesize programmes and leadership apprenticeships at level 3,5 and 7.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the ‘about this job’ link and the documents will be attached at the bottom of the screen.
Manyleb y person
Knowledge & Skills
Meini prawf hanfodol
- Excellent communication and interpersonal skills
- Excellent planning, prioritisation and organisational skills
- Efficient and accurate word processing skills
- Awareness of General Data Protection Regulations and patient confidentiality
- Efficient and accurate proof reading skills
- Understanding o secretarial/clerical processes
Meini prawf dymunol
- Trust experience, knowledge of STHFT policies and procedures
- Experience in a clinical setting
- Knowlege of medical terminology
- Working knowledge of the functionality of Patient Administration System
- Understanding of a range of work procedures associated with outpatient clinic arrangements, secretarial office procedures and cased note procedures
Qualifications & Training
Meini prawf hanfodol
- GCSE in Maths and English or Functional Skills (level 2)
- NVQ3 Level Secretarial or Business Administrative qualification, or equivalent of demonstrable experience (using the knowledge and skills criteria above
Meini prawf dymunol
- Medical Terminology qualification
- Audio-typing qualification
- Customer Care qualification level 2
Experience
Meini prawf hanfodol
- Secretarial and administrative experience
- Working knowledge of Office and Outlook, including word, excel and powerpoint, e-mail and internet
Meini prawf dymunol
- Healthcare/STHFT or other NHS Trust experience
- Previous experience workinh within a team
Gofynion ymgeisio
Rhaid i chi gael cofrestriad proffesiynol priodol yn y DU.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Anne Foster
- Teitl y swydd
- Administration Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01642 850850
- Gwybodaeth i gefnogi eich cais
ext: 54643
Rhestr swyddi gyda South Tees Hospitals NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector