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Detailed job description and main responsibilities

Demonstrating an integrated approach to improving quality services through monitoring nursing quality standards ensuring patient centered care delivery

 Contributing to reviewing business and service performance within the Clinical Business Unit, reporting on nursing performance to the Care Group senior leadership team, performance reviews and other relevant meetings internally and externally to the Trust when required.

Working with the Lead nurse or Deputy Chief Nurse to promote a culture where staff proactively encourage feedback from patients, carers and their families, and listen to the views of staff and other stakeholders using patient experiences, patients stories, friends and family tests results and quality data, to ensure that care and compassion is constantly reviewed and improved.

Leading change based on patient experience supporting the delivery of care focussed on individual needs identified from what matters most to patients.

Monitoring the clinical environment to ensure care is delivered in an environment that promotes healing.

 Patient Safety

Support a culture to ensure patient safety through robust systems of monitoring practice in line with local and national policy and guidance. Provide appropriate challenge to practice when required and demonstrate progress on plans to address identified risks.

Monitoring Incident trends to support changes to improve practice.

Implementation and monitoring of appropriate governance and risk systems, ensuring that the Clinical Business Unit adheres to the Trust Risk Management policy and procedures, reporting and proactively finding solutions to address risk, leading and monitoring progress on mitigation plans within the Clinical Business Unit.

Support the embedding of a learning organisational culture to review risk, learning from incidents and near misses, by leading a solution focused approach to review, ensuring that lessons are learned and shared.

 Lead on identifying appropriate quality improvement activities and projects ensuring that resources and support are in place and progress is being made.

Contribute to the implementation of service delivery and transformation plans across the Division, including those involving cross pathway working internally and externally in support of enhanced patient care and quality of services using established quality improvement methodology. 

Encouraging a climate that allows front line staff to question and redefine how their work is undertaken ensuring the on-going development of patient centred care and cost-effective use of resources.

To ensure  that implementation plans and robust monitoring processes are in place to support the delivery of high quality evidence based care, with particular focus on quality standards, risk management and governance processes across the clinical business unit, including monitoring systems , structures and processes for managing clinical quality, risk, and controls assurance.

Assisting the CBU Management team in monitoring capital and revenue budgets for the Clinical Business Unit, particularly in relation to nursing service cost ensuring that robust monitoring and checking systems are in place, escalating issues where remedial action is necessary.

Ensuring the approval of efficient, safe nursing rosters which identify appropriate skill and grade mix to deliver high quality services.

Encourage, promote, and maintain best practice in health and well-being ensuring that teams are supported in developing positive relationships, building a culture of working together and shared understanding of pressures and purpose.

Working with the Divisional Management Team to, ensure that staff health and well-being is at the heart of all people management practice, and that there are mechanisms in place to develop resilience, reduce pressure points, and provide support for staff to manage their working lives, including application of Trust HR policy as and when required. 

Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to team and fits in well.

Actively promoting a culture of staff engagement, using this as a driver for service improvement within the Clinical business unit, ensuring actions are followed through in a structured way.

Implement effective communication strategies and techniques to promote involvement, effective decision making and a common sense of purpose, including supporting staff and stakeholder engagement at the start of planned organizational change. 

 Demonstrating a model of visible leadership to provide a supportive presence across the clinical areas encouraging patient and staff engagement.

 Communication

Present information in a succinct, accurate manner conveying key messages with skill and confidence handling questions clearly and concisely.

Forming an essential two-way communications link between the nursing profession and other staff in the Clinical Business Unit, ensuring that key messages, team brief etc. are shared and discussed, escalating media enquiries. 

Lead by example to create an open, accountable culture where teams are confident and skilled in giving regular constructive feedback, where issues can be raised and solved openly, leading to a productive solution focused working environment.

Role modelling positive leadership behaviours to all staff across the organisation, but particularly the nursing staff, demonstrating values led attitude, a coaching style of leadership and a high level of skill in giving and receiving constructive feedback.

Being a visible nursing leader, encouraging and supporting staff to contribute to transformation of patient pathways, ensuring a high quality and efficient approach to service delivery.

Always act in accordance with their professional conduct / Code of Conduct for NHS Managers and Trust Policies and Procedures addressing unsatisfactory practice accordingly

 Promote and adhere to the key principles of the NHS constitution.

Leads by example to inspire, motivate, and encourage through a coaching style of leadership. Encouraging others to accept accountability and responsibility to deliver, and to take every opportunity to develop.

Supporting implementation of development and PDR plans are in place to develop all nursing staff within the CBU, ensuring a coaching style of leadership and development of potential at every level is at the heart of everyday communications.

Creating a culture where receiving constructive feedback is the norm.

Provides others with a clear direction; inspires, motivates, and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.

Demonstrates effective leadership through sound people management and effective communication, ensuring that all staff are clear about what is expected of them in the context of delivery of the Clinical Business Unit clinical strategy and plans.

Lead by example, creating a culture of nurturing talent and recognising discretionary effort at all levels.

Succession planning, identifying talented nurses from within the Clinical Business Unit, enabling personal and professional development for those individuals, offering opportunities to others.

Recognising and rewarding discretionary effort, achievement, and good practice at all levels and in all domains.

Knowledge & Expertise

Analysing data from patient and staff feedback to improve patient care and services.

Embedding a learning organisational culture to review risk, learning from incidents and near misses, including things which have gone well, using a purposeful approach to review, ensuring that lessons are learned and shared.

Ensuring that ongoing quality, innovation, and service improvement plans are underpinned by a strong evidence base for improving patient outcomes and/or patient experience, and in line with service strategies and business plans.

Promote evidence- based practice within the department and assist staff in the utilization of research to support patient care. Support staff in undertaking research/project work.

 Relationships & Networking

Representing the Clinical Business Unit, Division and Trust with partner organisations, collaborating closely with them to institute integrated working in the best interests of patient care.

Actively seeking appropriate internal and external networks to influence the delivery of high-quality patient care and services.

Working in partnership with Trade Unions and professional bodies to ensure the smooth running of services, by acknowledging the role and contribution of staff side representatives on day-to-day issues which impact on the workforce, including instigating early discussions with staff side on all organisational change/projects affecting staff.

The post holder will participate in the on-call rota.

 Demonstrating facilitation skills when working with internal and external stakeholders on improving quality of patient care and services, encouraging, and building on contributions from patients, CCGs, GPs, and other key stakeholders.

Supporting translation of ideas and suggestions from discussions into succinct position statements and delivery plans to secure agreement and commitment from internal and external stakeholders.