Job summary
- Main area
- Reception
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Job share
- Job ref
- 370-ADM2OPD-318
- Employer
- Warrington and Halton Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Warrington Hospital
- Town
- Warrington
- Salary
- £22,383 pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
- Interview date
- 08/08/2024
Employer heading
Receptionist
NHS AfC: Band 2
Job overview
The duties of the post holder include booking patients into clinics and making follow up appointments as well as the accurate coding of Outpatient procedures, and ensuring all outcomes and DNAs are recorded in a timely manner. The post holder will provide a full and comprehensive reception service to Outpatient clinic areas across hospital sites and community locations.
Main duties of the job
Reception cover on a busy main Out-patient desk. You will be dealing with the public in a face to face setting. Booking patients into clinics using the hospital system. Making follow up appointments using Outcome system.
You will be excepted to work across both sites Warrington, Halton and community services.
Working for our organisation
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.
Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.
Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.
A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.
Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.
Detailed job description and main responsibilities
- Adhere to department guidelines for booking in/out appointments using hospital systems.
- Cancellation and rescheduling of appointments if required.
- Input coding procedures when necessary.
- Adhere to Trust policy in identifying DNAs and notifications to relevant referrers.
- Adhere to Trust Health and Safety policy in the use of office and IT equipment.
- Willingness to gain knowledge of other hospital systems if required.
- Ensure patient demographic data is updated as necessary in case-notes and on hospital systems.
- Track case notes as per Trust policies.
- Provide a full and comprehensive reception service to Outpatient clinics across hospital sites and community locations whose hours of operation are varying between 8.00am and 8.00pm. This can include weekends and bank holidays as per the needs of the service. This will include direct patient contact and dealing with telephone enquiries.
- Exchange information with Medical Records regarding missing patient records and the Appointments and Admissions staff both verbally and in a written format.
- Attend relevant training courses and complete e-learning packages.
- Provide relevant information to patients regarding forthcoming appointments.
- Ensure patients are booked onto the correct clinic codes.
- To provide the first point of contact for all patients attending Outpatient clinics, which includes dealing with emotional and distressed patients.
- Liaise with internal and external providers on behalf of staff and patients.
- The ability to communicate with people from differing backgrounds.
- Mentor new starters and help with training.
- FULL JOD BESCRIPTION ATTACHED
Person specification
Experience
Essential criteria
- Experience of dealing with the public in a face-to-face setting.
Desirable criteria
- Previous reception experience, within a medical setting.
Qualifications
Essential criteria
- GCSE Maths & English
Desirable criteria
- Customer Care course
Skills, knowledge and competencies
Essential criteria
- Basic keyboard skills
- Ability to adapt to changing practices.
- Have a positive and enthusiastic approach to work.
Desirable criteria
- Knowledge of in-house systems
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Susan Lawton
- Job title
- Reception Supervisor
- Email address
- [email protected]
- Telephone number
- 01925 662619
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