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Detailed job description and main responsibilities

IT Hardware & Software Management

1.   Assume responsibility for the support, management and administration of the local area network, VoIP, and networked services.  This includes configuration management, and the co-ordination of upgrades and releases to software and firmware.
2.    Take responsibility for network security, protect the Trust from unauthorised access to its networked services and systems, and prevent access to unauthorised IT services from staff attached to the Trust’s IT resources.  Responsible for the maintenance and documentation of the rules relating to firewall permissions. 
3.    Participate in the configuration and implementation of new network equipment in association with other colleagues or with external IT suppliers.
4.    Liaise with colleagues in the estates department in connection with the utilisation of network cabling closets, ensuring that network hubs, routers and cable trays are identified, located, secured and accessible. 
5.    Liaise with colleagues in other health and social organisations in the development of Warrington-wide single infrastructure.
6.    Ensure that the Department always has access to comprehensive and up-to-date network documentation.
7.    Manage essential disruptions to service and other scheduled downtime, liaising with external suppliers, other IT colleagues and ensuring adequate communication with all impacted service users.
8.    Provide support and advice to members of the technical services team by participating in escalation procedures with respect to the diagnosis and remediation of technical problems. 
9.    Provide technical support, software support and operational assistance to users of network and VoIP services within the Trust. 
10.    Install communications equipment and links between various computer systems and other devices. This will involve liaison with outside suppliers in technically complex issues.
11.    Take responsibility for the oversight and implementation of designated network infrastructure projects in association with external IT suppliers.
12.    Responsible for the upkeep of the network and VoIP equipment within the Trust’s two data centres.
13.    Be a member of the senior IT on-call team on a rota basis for support outside of normal working hours to support the Trust’s named critical systems, and to assist colleagues, who are on call if required.

IT Strategy and Standards 

1.    Contribute to the development of the Trust’s Information Technology Strategy and the IT Digital Services Plan. 
2.    Organise and manage all work in a professional manner and in accordance with the Trust’s Digital Policies and standards, with special attention being paid to compliance with the Information Security Management Standards.
3.    Ensure that ISO 27001 documentation is kept up-to-date including knowledge bases relating to the IT department.
4.    Keep abreast of new technology and best practice in the IT environment and contribute towards the improvement and development of all standards, procedures, and quality control mechanisms.
5.    Provide significant contribution to the design of business continuity policies and procedures. Work in close collaboration with the IT Infrastructure Manger in ensuring robust plans exist as part of disaster recovery and continuity planning.
6.    Contribute to the development of department standards and ensure that all work is undertaken in accordance with relevant departmental protocols and policies.
7.    Ensure that all relevant documentation, such as functional specifications, change control details etc., is maintained electronically, in an up-to-date state, on the Digital services shared areas, and is readily available, across the network, to other colleagues.

Staff Supervision, Training & Development 

1.    Manage staff in the Network Team, ensuring that their skills are effectively utilised, work is appropriately prioritised, and their potential is developed through relevant coaching and support.
2.    Deputise for the Server Manager across the full range of his/her responsibilities.
3.    Participate in personal objective setting and review, including the creation of a personal development plan for those staff who are directly supervised.
4.    Develop and extend expertise in the effective utilisation of new software products designed to assist the diagnosis and rectification of IT related problems. 
5.    Conduct the recruitment and induction of Network Team staff. 
6.    Undertake the sickness, absence and performance management of Network Team staff. 
7.    Co-ordinate and monitor the work of the site-based technical services team to ensure that objectives relating to IT Operational support are met.