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Job overview

The Outpatient Reception Team are looking for a well-organised, self-confident and proactive individual to work in a very busy and demanding environment, either alone or as part of the team.

Work is time sensitive and target driven and will involve liaising with patients, clinical staff and managers at all levels. Good communication skills will also be required in this role.

The role offers ownership of own workload and good team spirit with excellent support.

The successful applicants will have previous administrative experience and ideally knowledge of NHS computer systems and will have worked in a hospital environment along with having excellent customer service skills. They will be able to work independently once fully trained but will also be a key member of the team.

Ability to travel between sites 

Hours per Week: 37.5 hours 

Monday-Friday 8.30am-5pm 

Main duties of the job

Working as part of the specialty operational team to  support the reception supervisor in the delivery of all reception services.  Coordinating staff systems and processes . 

The post-holder will provide an efficient and effective administrative and data quality  service for the Planned Care directorate. The post requires good organisational and keyboard skills and a professional telephone manner. Have the ability to support the reception team to deal with patients arriving to their appointments in a professional caring manner.

To support the Reception Supervisor in planning and arranging the  staff Rota's and covering where required in the community . 

The post-holder will be expected to work closely with colleagues across the multi-disciplinary teams, using their initiative and decision making within agreed service guidelines and local and national targets.

Working for our organisation

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. An organisation with a real sense of community we actively support and develop our staff to ensure our patients receive the best quality care, delivering the right care first time, every time.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters as part of ongoing monitoring.