Job summary
- Main area
- Surgery and Cancer
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday)
- Job ref
- 412-S&C-5822
- Employer
- Mid Cheshire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Mid Cheshire Hospital
- Town
- Crewe
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 29/07/2024 23:59
Employer heading
Colorectal Cancer Support Worker
NHS AfC: Band 4
Job overview
Cancer Support Workers (CSW) operate as part of the cancer care team to improve care for people who have a suspected or confirmed cancer diagnosis. The CSW will work under the direct supervision of the Colorectal nursing team at MCHFT.
The Post holder will be responsible for the quality check of Rapid Access referrals ensuring that all relevant information is present before the clinical triage takes place. You will liaise with the GP practices and any other services to ensure that all relevant information is collated
Main duties of the job
You will be required to work across a range of IT systems to coordinate the booking of patient appointments. The post holder will work both directly and indirectly with patients and their carers to assist in coordinating the care of patients through their hospital care journey, providing the patient with the relevant information and coordinate any test preparations that need to be sent or collected by the patient The post will require the coordination of appropriate services to maximise the delivery of streamlined diagnostic pathways, thereby improving quality of care and experience for patients and their carers, and diagnosing cancer earlier.
It is expected that the post holder can work autonomously, using their own initiative and within a specialised team. The post holder is expected to be a highly experienced within the hospital setting with knowledge and evidence of specialised terminology, educated to a level required to perform the role or equivalent experience. The post holder will actively support and contribute to the requirements of the service and ensure compliance with performance targets and quality standards required at a local and national level.
Working for our organisation
Mid Cheshire Hospitals NHS Foundation Trust provides a full range of hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester (population 357K). The Trust provides high quality planned and emergency care, cardiac, critical care, child health, maternity services and intermediate care at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
The Trust provides over 500 beds and employs over 5,100 members of staff. A comprehensive range of community services is provided across 26 medical centres and schools through our Central Cheshire Integrated Care Partnership.
We have played, and continue to play, a proactive role in the development of Integrated Care plans across Cheshire & Merseyside and our local Cheshire East and Cheshire West Place-based systems. We believe, and it is the cornerstone of our five-year Trust Strategy, there is the opportunity to progress innovative, responsive and effective care in the best setting for the patient, be it in the hospital or out in the community.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
We welcome all applicants and assess all job applications based on knowledge, skills and experience needed for the post.
Detailed job description and main responsibilities
SERVICE DELIVERY
1. To be proficient in all IT systems relevant for the role;
2. To assess and proactively “pull” the rapid access referrals received into the Service and ensure all relevant information is present and where further information is required to coordinate its timely collation;
3. Coordinate suspected cancer rapid access referrals following clinical triage to ensure all necessary diagnostic investigations are booked promptly in line with the agreed optimal Colorectal Cancer pathway;
4. To work alongside schedulers within Radiology / Colorectal and Clinic Coordinators to be a single point of liaison for referrals, booking and coordination of patient test preparation;
5. To work seamlessly with the various clinical and non-clinical teams involved within the Optimal Colorectal pathway;
6. To ensure that the provisions of appropriate services at the right time and in the right place are available for patients and to have the knowledge to signpost patients as required;
7. To be a single point of contact for patients, carers and the healthcare team – triaging sensitive enquiries and referring to the appropriate department within the hospital;
8. Provide early detection of problems;
9. Actively participating in the provision of routine non-clinical information and advice for patients and carers;
10. Document and monitor all aspects of patient care coordination and service delivery onto the Trust IT systems i.e. Somerset Cancer Registry;
11. Supporting data collection for audit purposes and quality assurance .
12. Actively be involved in the continued design of the service;
13. To be proactive in seeking ways to improve the diagnostic elements of the patient pathway;
14. To be proactive in seeking ways to improve the quality of referrals into secondary care;
15. Work closely with and provide support to the Trust’s preoperative assessment service for patients requiring diagnostic procedures under GA e.g. undertake telephone assessment;
16. Develop protocols to support the referral, booking and tracking of patients across the whole pathway from start to discharge.
17. Ensure patient safety, quality and experience across the whole pathway;
18. Liaison and point of contact between primary and secondary care;
19. Ensure investigation reports / results are obtained, shown to relevant clinical / medial staff, action taken and filed in patient medical records as soon as possible.
20. Booking of appointments as required following completion of diagnostic investigations i.e. virtual clinic review or outpatient attendance;
PLEASE SEE THE ATTACHED JOB DESCRIPTION FOR A FULL OUTLINE OF THE MAIN DUTIES AND RESPONSIBILITIES
Person specification
Qualifications
Essential criteria
- Good General Education with GCSE English and Mathematics
- ECDL or equivalent experience
- Level 3 Health or social care qualification (e.g. NVQ or similar)
Desirable criteria
- Level 4 Health or social care qualification (e.g. foundation degree)
Knowledge/Previous Experience
Essential criteria
- Relevant Health or Social Care experience including face to face patient contacts
- Advanced knowledge of medical terminology.
- Experience of coaching/teaching patients and carers.
Desirable criteria
- Basic counselling
- Experience coordinating a patient workload
- Knowledge of relevant cancer treatments, interventions and terminology.
Skills
Essential criteria
- Able to use own initiative and work without supervision.
- Able to prioritize work
- Effective organization skills.
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
- Good observation skills.
- Practical problems solving skills.
- Ability to work flexibly dependent on the needs of the service.
- Tactful and diplomatic with the ability to sensitively ask about information needs.
- Ability to retrieve information from a wide range of sources and in different formats.
- Demonstrate enthusiasm
Desirable criteria
- Ability to solve problems & make decisions under pressure.
Values
Essential criteria
- A commitment to quality and safety.
- A recognition of the importance of showing respect, dignity and compassion to patients and colleagues.
- A listening, learning and leading approach.
- A commitment to work together to create the best outcomes.
- Must demonstrate the Trust’s values around both raising concerns at work, and how to treat others who raise concerns.
Behaviours
Essential criteria
- Must be willing to act as a role model
- Must be willing to take personal responsibility.
- Must have the courage to speak up.
- Must value and appreciate the worth of others.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Heather Baggaley
- Job title
- Macmillan Colorectal Clinical Nurse Specialist
- Email address
- [email protected]
- Telephone number
- 01270612047
If you have problems applying, contact
- Address
-
Recruitment Team
Leighton Hospital
Middlewich Road
Crewe
Cheshire
CW1 4QJ
- Telephone
- 01270 904488
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