Job summary
- Main area
- Nursing
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 493-ICB-6447313
- Employer
- NHS Cheshire and Merseyside Integrated Care Board
- Employer type
- NHS
- Site
- Cheshire
- Town
- Chester
- Salary
- £43,742 - £50,056 pa
- Salary period
- Yearly
- Closing
- 01/08/2024 23:59
- Interview date
- 14/08/2024
Employer heading
B7 Resolutions Manager
NHS AfC: Band 7
An exciting opportunity has arisen to be part of the changing shape of NHS commissioning in Cheshire and Merseyside. Our current organisational structure supports effective working both locally and across Cheshire and Merseyside as we develop as an Integrated Care System.
The population of Cheshire and Merseyside is diverse and growing and we are keen to see that diversity recognised within our own workforce. As an employer we seek to open opportunities for our staff to gain new skills, gain knowledge and develop careers in heath and care.
We welcome students, staff, people of all races, religions, genders, sexual orientation, physical abilities, backgrounds, and philosophies and those who are accepting of others. Our goal is to support all of our workforce in their work, if you believe you can bring your skills and experiences and an open-minded approach into our fast paced and dynamic organisation, we are committed to providing a positive and supportive experience for all of our staff.
Job overview
Do you have experience within Continuing Healthcare and looking for an opportunity to develop your career? Do you need a good quality work/life balance?
Would you like to gain experience in new areas? Are you looking for a supportive team culture in an organisation committed to service improvement?
Cheshire All Age Continuing Care Services is looking for a Resolutions Manager (Adult – all disciplines) to join our award-winning service on a permanent basis.
If you enjoy working in a fast paced, diverse work area and you have a keen appetite for service improvement and development this may well be the opportunity for you. Apply now, join our skilled, experienced, and friendly team and be part of the success story in Cheshire. The post is full time but part time applications will be considered.
Main duties of the job
Resolutions Manager is a pivotal role for our service improvement, ensuring we deliver quality outcomes and learn from previous actions. You will be an autonomous and confident professional, who is able to produce work collaboratively with others. Attention to detail will be key as well as analytical skills.
The post is suitable for a highly motivated, knowledgeable health professional with recent experience in the delivery of NHS Continuing Healthcare. The post holder will work within the remit of the National Framework for Continuing Healthcare and Previously Unassessed Periods of Care (PUPoC) Guidance.
The Role of resolutions Manager is a leadership role supporting a team of staff to deal with requests to review decisions regarding NHS Continuing Healthcare Funding eligibility and previously unassessed periods of care.
An ability to meet with the public regularly, to listen, understand and explain processes will be a key activity as will representing the Integrated care Board at NHS England Independent Review Panels.
Working for our organisation
The service operates Monday to Friday between the hours of 9am-5pm. All Age Continuing Care Service has a strong focus on the wellbeing of its staff and can offer regular 1-1’s, both formal and informal wellbeing activities and an employee assistance programme. Working remotely is possible some of the time, however the need to undertake community visits across Cheshire is also essential. staff are based in offices in Chester, Macclesfield, and Crewe.
We are an ambitious service with a national reputation for the development and implementation of technology to improve the experience of staff, patients and carers. We are committed to the ongoing learning and development of our staff and provide opportunities in line with the CHC Competency Framework. Strong leadership encourages personal growth, learning and development and there are opportunities for learning and further study.
Detailed job description and main responsibilities
You will be responsible for:
- Leading a team of staff to ensure that targets are met, ensuring requests to review eligibility decisions and retrospectively review previously unassessed periods of care are met.
- Reviewing, analysing, and actioning requests and recommendations from the Independent Review Panel.
- Representing NHS Cheshire ICB at NHS Independent reviews providing complex verbal and in-depth information to the Independent Review panel members, families, and Solicitors / Representatives.
- Overseeing and guide Continuing Healthcare Teams through local resolution and Independent Reviews.
- Quality assuring patient information going to NHS England Independent Review Panel, which is subject to close legal scrutiny, dealing with the exchange of correspondence with legal representatives and advocates.
- Identifying and leading on areas for service improvement and policy development within the sphere of Independent Review and related areas of Continuing Healthcare.
- Managing highly complex, contentious, and sensitive cases which may be distressing and involve families in a state of high emotional arousal.
- Establishing a system of data collection and reporting to inform the Senior Management Team in assessing and planning financial risk and the effective use of financial and physical resources.
- Prepare statistical reports for the Performance Team.
You can find a detailed job description and person specification in the documents section.
Person specification
Qualifications
Essential criteria
- RGN/RMN
- Post Registration Qualification at degree or equivalent
- Educated to degree level or equivalent level of qualification or experience in working at a similar level in specialist area
Desirable criteria
- MSc or working towards
Knowledge
Essential criteria
- In depth knowledge of NHS Continuing Healthcare and National Framework policy
- Data protection legislation
Desirable criteria
- Health Law
- Application of Decision Support Tool
Skills
Essential criteria
- Evidence of continued professional development
- Excellent communication skills both verbal and written
- High level analytical skills interpreting complex data and facts accurately
- Good planning and organisational skills and Good presentation skills
- IT Skills, ability to use Microsoft Office programmes (Word, Outlook).
- Accurate data entry and text processing skills.
Experience
Essential criteria
- Minimum of 5 years post registration experience
- Proven experience of working at a senior level (band 6 or above)
- Evidence of management experience
- Experience of multi-agency working
Desirable criteria
- Experience of using data and information to formulate recommendations and decisions
- Experience within CHC and using health assessment tools
mobility
Essential criteria
- Ability to work flexibly across the geographical area of Cheshire and beyond.
- Able to be flexible on working hours.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Smith
- Job title
- Associate Director
- Email address
- [email protected]
- Telephone number
- 07342078115
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