Job summary
- Main area
- Urgent Care
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Over 5 days - Monday to Friday)
- Job ref
- 210-2024-1070
- Employer
- Countess of Chester Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Countess of Chester Hospital
- Town
- Chester
- Salary
- £24,071 - £25,674 pa
- Salary period
- Yearly
- Closing
- 30/12/2024 23:59
Employer heading
Medical Secretary
Band 3
Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.
Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation
Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.
As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.
Job overview
Working Full Time - 37.5 hours per week
Hours to be worked over five days - Monday to Friday.
An opportunity has arisen within the Urgent Care Division for a Medical Secretary Band 3. The post holder will work in the Respiratory Department within The Countess of Chester Hospital. In this role the post holder will provide secretarial and administrative support to the Consultants, Nurses and wider team.
We are looking for a highly motivated individual to provide a high standard of audio typing / clerical support. The successful candidate must be able to work using their own initiative, but also as part of a team.
Excellent communication and administrative skills are essential for this role, along with a keen eye for accuracy and detail. Organisational skills are also essential. Consultant diaries and associated clinical activity must be kept up to date to ensure the service we provide to our patients runs smoothly and efficiently.
A working knowledge of general office procedures and Microsoft packages is required, but full training will be given in the use of Medisec and EPR+ software. Knowledge of medical terminology would also be an advantage.
Main duties of the job
You will contribute and commit to promoting a positive team-based attitude, striving for the highest standards of service and achieving excellence by providing a comprehensive secretarial service and administration support to the Team.
You will be expected to work with minimum supervision but within a close-knit team. All work must be carried out in a timely and accurate manner, with confidentiality being maintained at all times.
Some of the main duties of the job include supporting the Diabetes pump service, typing clinic letters and arranging clinic appointments, all whilst maintaining the highest standard of care.
Working for our organisation
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
- The Countess of Chester Hospital: providing 438 general and acute beds
- Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
- Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.
Detailed job description and main responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £27.50 (standard) or £55.50 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person specification
Qualifications
Essential criteria
- NVQ Level II or III in Business Administration/Customer Services/ Information Technology
- Computer literate (to ECDL standard or equivalent)
- GCSE standard (English) or equivalent
Desirable criteria
- CLAIT, BTEC, AMSPAR
- Supervisory Certificate
- RSA 3 Typing / office-related qualification/s and evidence of their use or equivalent experience
Knowledge and Experience
Essential criteria
- Recent secretarial/administrative experience
- Audio typing experience
- Working knowledge of Microsoft packages and Word Processing
Desirable criteria
- Experience as medical support secretary or medical audio typist
- Knowledge/ experience of specific patient administration systems
- Knowledge of Medical Terminology
- Knowledge of NHS or other health/social care settings
Skills and Abilities
Essential criteria
- Willingness and ability to learn quickly
- Excellent interpersonal and communication skills, with ability to communicate clearly and appropriately with people at varying levels
- Ability to work under pressure within a multidisciplinary team-based working environment
- Ability to work both on own initiative and as part of a team
- Ability to problem-solve
- Reliability and flexibility
- Can do / positive attitude
- Adaptable and the ability to cope well with change
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Suzanne Lewis
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 01244364819
- Additional information
Thomas Tilney
Tel 01244 36(6297)
email - [email protected]
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