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Job overview

Working Part time: 36 hours per week

We are looking for a highly motivated individual to provide a comprehensive Reception Service for the Same Day Emergency Care Unit at The Countess of Chester Hospital, as directed by the Unit Manager. 

The successful applicant will provide a high standard reception service for patients attending the Same Day Emergency Centre (SDEC) Reception Desk. They will ensure an excellent level of Data Quality is maintained when dealing with patient information and be aware of patient confidentiality at all times within the Department.

We ask all employees to be flexible in their role, to always ensure we are delivering Safe, Kind and Effective care.

Candidates must be flexible to help us achieve a safe, kind and effective service.

Main duties of the job

Key Responsibilities

1. Uphold excellent standards in customer service, dealing with patient queries associated with the service.
2. To be responsible for booking patients into outpatient clinics, admitting patients to SDEC whilst ensuring that all demographic information held on the hospital computer system and in the patients’ casenotes are correct.
3. To input all attendances and discharges onto the Cerner computer system.
4. Respond to all enquiries telephone/visitors in a positive, tactful and helpful manner giving advice where necessary.
5. To ensure administrative duties are carried out on a daily basis.
6. Responsible for updating Cerner system to accurately reflect Patient location, in line with trust procedures.

Working for our organisation

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

• The Countess of Chester Hospital: providing 438 general and acute beds
• Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.                                                                

 The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.