Job summary
- Main area
- Outpatients
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 210-2024-1008
- Employer
- Countess of Chester Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Countess of Chester Hospital
- Town
- Chester
- Salary
- £37,338 - £44,962 pa
- Salary period
- Yearly
- Closing
- 04/12/2024 23:59
Employer heading
Outpatients Deputy Manager
Band 6
Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.
Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation
Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.
As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.
Job overview
Outpatients Deputy Manager
Working Full time: 37.5 hours per week
The Outpatient’s Department are looking for a dynamic, enthusiastic and motivated individual to join our friendly and supportive team as Deputy Manager.
This role will involve working closely with both the Outpatients Manager and Matron promoting the delivery of high-quality safe patient care, daily fulfilling a range of responsibilities (please see main duties of job for further information)
This ethos will be shown by being a supportive, experienced senior staff member whilst demonstrating excellent leadership for both our registered nurses and healthcare assistants. You will do this by having oversight of clinical areas and staff ensuring that processes and polices are maintained, the Trust behavioural standards are being adhered to whilst taking overall responsibility for recognising and responding appropriately to any situation that may occur.
The successful candidate will be expected to work within all areas of Outpatients at both The Countess of Chester Hospital and Ellesmere Port Hospital sites.
The Outpatient Department covers clinics from 8am to 8pm Monday to Friday with some Saturdays and Sunday working from 8am to 6pm.
Main duties of the job
This role will involve working closely with both the Outpatients Manager and Matron promoting the delivery of high-quality safe patient care, daily fulfilling a range of responsibilities including but not limited to: -
- Carrying out appraisals and continuing professional development of trained and untrained staff including action plans.
- Managing attendance of staff, using HR policies provided.
- Dealing with any HR concerns, have a professional link and monthly meetings, including action plans and assisting with re validation.
- Eroster - Creating and maintaining of the rosters to ensure safe staffing levels and skill mix. Ensuring 6 weeks of rota is provided for staff and to meet service needs of staffing clinics appropriately.
- Recognise and respond appropriately to urgent and emergency situations
- Undertaking audit and being committed to monitoring standards of care that leads to the improvement in patient care and thereby contributing to department accreditation and striving for excellence.
- Implement SOP’s, LOCSSIP’s, policies and procedures and be able to feed back at governance committees and staff meetings.
- Be responsible and committed to, implementing and updating our back-to-basics campaign and ensuring staff completion of our six steps campaign for all staff.
Please see Job Description and Person Specification attached for further details.
Working for our organisation
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
- The Countess of Chester Hospital: providing 438 general and acute beds
- Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
- Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.
Detailed job description and main responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £27.50 (standard) or £55.50 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person specification
Qualifications
Essential criteria
- Registered Adult Nurse
- Post registration qualification / evidence of further study
- Mentorship & Assessing qualification
Desirable criteria
- Management Qualification or equivalent training
Knowledge & Experience
Essential criteria
- Speciality knowledge & experience
- Basic knowledge of financial management within a clinical setting
- Basic IT skills in word processing/Hospital Systems
- Relevant post registration clinical experience
- Experience in implementation & initiation of change
- Knowledge of professional & NHS issues & an understanding of corporate objectives
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Tara Denton
- Job title
- Outpatients and Gynaecology Outpatients Manager
- Email address
- [email protected]
- Telephone number
- 01244 3662525
- Additional information
Amanda Woodard
Matron for Outpatients
Email: [email protected]
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