Job summary
- Main area
- Diagnostics
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (This post will require Monday - Sunday working covering on a rota between 0800 - 2200 including bank Holidays)
- Job ref
- 210-2024-564-A
- Employer
- Countess of Chester Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Countess of Chester Hospital
- Town
- Chester
- Salary
- £22,383 pa
- Salary period
- Yearly
- Closing
- 01/08/2024 23:59
Employer heading
Urgent Treatment Centre Receptionist
Band 2
Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.
Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation
Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviors.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.
As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.
Job overview
Working Full time : 37.5 hours per week
Urgent Treatment Centre Receptionist
We are looking for a highly motivated individuals to provide a comprehensive Reception Service for the Urgent Treatment Centre to The Countess of Chester Hospital, as directed by Assistant Service Manager.
Provide a high standard reception service for patients attending the Urgent Treatment Centre (UTC) Reception Desk.
Ensure an excellent level of Data Quality is maintained when dealing with patient information
To be aware of patient confidentiality at all times within the Department.
The Urgent Treatment Centre Reception Service is part of a wider Emergency Department which includes Accident and Emergency.
The list below is to outline the main duties involved; however this is subject to change and will vary within the given role. We ask all employees to be flexible in their role, to always ensure we are delivering Safe, Kind and Effective care.
Candidates must be flexible to help us achieve a safe, kind and effective service.
Main duties of the job
Key Responsibilities
- Uphold excellent standards in customer service, dealing with patient queries associated with the service.
- To be responsible for booking patients into outpatient clinics, admitting patients to A&E or Maternity whilst ensuring that all demographic information held on the hospital computer system and in the patients’ casenotes are correct.
- To input all attendances and discharges onto the Cerner computer system.
- Respond to all enquiries telephone/visitors in a positive, tactful and helpful manner giving advice where necessary.
- To ensure administrative duties are carried out on a daily basis.
- Responsible for updating FirstNet system to accurately reflect Patient location, in line with trust procedures.
Working for our organisation
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
- The Countess of Chester Hospital: providing 438 general and acute beds
- Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
- Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.
Detailed job description and main responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person specification
Qualifications
Essential criteria
- A Minimum of 3 GCSE’s or equivalent
- Computer Literate
Desirable criteria
- ECDL
- Basic Level CTC (IHRIM)
Knowledge and Experience
Essential criteria
- Previous Clerical Experience
- Previous Customer Service Experience
Desirable criteria
- Previous NHS Clerical Experience
Skills and Abilities
Essential criteria
- Ability to relate effectively and communicate clearly and professionally at all levels.
- Able to work within a team environment/operate as a team member.
- To file accurately.
- To show initiative
- To pay attention to detail.
- Professional and pleasant telephone manner
- Flexible
- Must have a good attendance record. Able to withstand the pressure of working in a busy department.
Desirable criteria
- Flexible approach to work routines, ability to do a variety of tasks at one time.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ryan Gilbody
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 01244365000
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