Job summary
- Main area
- Engagement
- Grade
- NHS AfC: Band 8b
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 100-AC001-0924
- Employer
- Hywel Dda University Health Board
- Employer type
- NHS
- Site
- TBC
- Town
- TBC
- Salary
- £59,857 - £69,553 per annum
- Salary period
- Yearly
- Closing
- 06/10/2024 23:59
- Interview date
- 14/10/2024
Employer heading
Head of Engagement
NHS AfC: Band 8b
Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.
If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]
To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed.
Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.
Job overview
We are seeking to appoint a Head of Engagement to support us in our ambitions for continuous engagement and help us to listen to the diverse voices of our communities across mid and west Wales.
This is an exciting opportunity for an engagement professional who values the voices of our patients, staff, partners, and broader communities and has a passion for ensuring that we create opportunities for our population to participate in shaping the services that deliver health care in their area.
Working within a changing and challenging environment, we are looking for an individual who can lead our Engagement Team to deliver on our long-term strategy, and who can establish themselves, and the team, as experts in engagement, providing advice and solutions to the wider organisation and with partners that we work alongside.
Main duties of the job
To succeed in this post you will need to:
· develop effective engagement and consultation strategies and frameworks,
· lead a programme of continuous engagement and participatory decision making on all the key priority areas and service changes,
· and to provide the public with a range of opportunities they can use their voice and get involved in their NHS here in Hywel Dda so that they can shape, own and improve it.
Together with the team that you lead, you will design, develop and implement innovative participatory engagement approaches. In doing so, you will make full use of traditional and new methods of engagement and involvement to engage patients, carers, staff, stakeholders, and the public to build public confidence in the organisation and involve them in designing services and strategies.
Working for our organisation
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
47 general practices (6 of which are managed practices), 45 dental practices (including 4 orthodontic), 96 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 14/10/2024.
Person specification
Qualifications and Knowledge
Essential criteria
- Educated to Masters Level or equivalent level of work experience including practical knowledge and experience of methods and approaches as they relate to public and patient engagement
- Evidence of higher or further education with the appropriate professional/management qualifications
- Highly developed in-depth specialist knowledge and experience of communications and engagement
- Expert knowledge of health and public practices, as well as a thorough understanding of local and national political networks and infrastructure
- Knowledge and expertise on the various tools and techniques of public and patient engagement including participatory decision making and other models, tools and techniques
- Demonstrable CPD
Desirable criteria
- Certificate of Professional Development / Advanced Practitioner qualification in Consultation and Engagement
- Post Graduate Diploma (ILM 5 or 7) in Leadership and Management
- Detailed knowledge of the legislation governing statutory consultation
- Understanding of Welsh legislation and WG delegated powers
Experience
Essential criteria
- Ability to work across professional and organisational boundaries in an atmosphere of change/complex structures and partnership working
- Ability to lead controversial public and patient engagement using a variety of techniques which have resulted in real involvement and participation from a range of key stakeholders, the public, patients and staff.
- Experience of project management
Desirable criteria
- Experience of public and patient engagement in a large public sector organisation
- Large scale public engagement and consultation experience
- World cafe, planning for real, citizen jury and other facilitation methods
Other
Essential criteria
- Ability to travel across the Health Board area
- Flexible approach to work and needs of the service. There may be a requirement to work outside of normal working hours
Desirable criteria
- Welsh Speaker (Level 1)
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Alwena Hughes-Moakes
- Job title
- Communication and Engagement Director
- Email address
- [email protected]
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