Job summary
Employer heading
Administration Assistant/ Receptionist
Band 2
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health
and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic
objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in
the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the
next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
- We are kind and caring
- We are respectful
- We have trust and integrity
- We take personal responsibility
As an organisation we strongly believe that it is vital our leaders exhibit the behaviours and values that we expect from all our staff.
We are a teaching Health Board with close links to the university sector, and together we are training the next generation of healthcare professionals, while working on research that will hopefully unlock the cures for today’s illnesses
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.
Job overview
An exciting opportunity has arisen at the Posture and Mobility Centre. for an Administrator within the contact centre.
This focus of this role is to be the main point of contact to our Patients, HCP, and other care providers internally and externally.
Therefore we require the candidate to have excellent communication skills and have a caring nature.
Attention to detail is paramount when inputting referrals and patient information.
The Contact Centre is athe hub of the wheelchair service with a very busy a varied workload.
If you have the ability to work under pressure, work within in team or on your own, and would like to join this friendly, close knit team we would like to hear from you.
Main duties of the job
- To liaise with patients, visitors, staff and external providers
- Support the manager and the administrative team in the administrative function as required
- To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols in accordance with the Data Protection Act
- To process new referrals and register on patient administration system (BEST) and update records as appropriate using current systems to include scanning and uploading documents
- To check patient details as needed on other NHS databases (PMS, WDS etc.)
- To book repairs and deliveries for our engineers and drivers in an efficient manner
- To cancel appointments in case of staff in availability due to sickness, urgent training etc. and re-book as per guidelines.
- The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- GCSE’s or Equivalent
- Good literacy and numeracy skills
Desirable criteria
- NVQ Level 2 or equivalent
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential criteria
- Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
- Experience of Data Inputting and Retrieval
Desirable criteria
- Previous experience in community sector, social care or NHS
- Previous experience of using a telephone switchboard.
Skills
Essential criteria
- Effective communication skills both written and verbal
- Demonstrates ability to undertake a wide range of basic administrative tasks
- Ability to work autonomously and as part of a team
- Proactive approach
- Ability to problem solve and prioritise
- Willingness to further develop IT and clerical skills and knowledge
- Ability to attend training away from the workplace
- Able to work on own initiative
Desirable criteria
- Ability to contribute to the continuous improvement of systems and processes
Special Knowledge
Essential criteria
- Customer care skill & knowledge
Desirable criteria
- Knowledge of NHS
- Knowledge of ALAS
Personal Qualities
Essential criteria
- Approachable
- Ability to work under pressure
- Ability to work under own initiative
- Confidentiality
Other
Essential criteria
- Ability to travel between ALAS sites (ALAC, Rookwood Hospital and the PMC, Treforest).
- Ability to keep up to date with the Trust’s policies and procedures
- Able to attend and participate in all mandatory and statutory training events
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Linda Hull
- Job title
- Contact Cente Manager
- Email address
- [email protected]
- Telephone number
- 02921 848100
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