Job summary
- Main area
- Engagement
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC031-0225-CVL
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working
- Town
- To be decided at interview
- Salary
- £46,840 - £53,602 per annum
- Salary period
- Yearly
- Closing
- 17/03/2025 23:59
Employer heading
Digital Inclusion Manager - INTERNAL TO NHS
Band 7
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Job overview
As a Digital Inclusion Manager, within the Engagement & Strategic Partnerships Team, you will play a pivotal role in shaping and delivering our approach to digital inclusion. Your efforts will ensure the successful co-production and adoption of national digital systems and solutions for health and care across Wales. You will champion digital inclusion, providing expertise on digital innovation and advances in technology to support digital capability.
Main duties of the job
We are looking for a proactive and passionate individual who can work autonomously and is highly focused on achieving results. You should have:
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Proven ability to design and deliver stakeholder engagement strategies.
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Experience in developing meaningful relationships with a range of internal and external stakeholders at all levels.
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A strong commitment to ensuring digital transformation benefits are accessible to all, without exacerbating health inequalities.
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Expertise in digital innovation and technology to support digital inclusion.
By joining DHCW, you will be at the forefront of digital transformation in health and care, ensuring that digital approaches improve healthcare experiences and increase the uptake of digital solutions where appropriate. You will work with national and local partners to make a real difference in the lives of people across Wales.
Working for our organisation
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Detailed job description and main responsibilities
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Champion Digital Inclusion: Promote and advocate for digital inclusion within the organisation and with external partners.
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Workplan Development: Shape and manage a Workplan to maintain and build on DHCW’s Digital Inclusion Charter Accreditation.
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Collaboration: Work across DHCW, NHS Wales partners, other national bodies and organisations, and Welsh Government to deliver digital inclusion initiatives.
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Monitoring & Reporting: Implement measures and reporting systems to track progress and achieve organisational aims.
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Learning and continuous improvement: Build effective networks and keep abreast of global best practice, to share learning and build in continuous improvement to our approach. Share insights and learning to inform policy development.
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Relationship Building: Develop strong relationships to support delivery and engagement with seldom heard voices.
Person specification
Qualifications and Knowledge
Essential criteria
- Educated to Masters Degree level or equivalent level of knowledge or experience
- Highly developed in-depth specialist knowledge and experience of engagement techniques, approaches, and procedures, and managing partnerships and operating in complex ecosystems
- Understanding of health and care issues and current policy agenda for NHS Wales
- Knowledge and expertise on the various tools and techniques of engagement including traditional, innovative, and online engagement methods, tools and techniques
- Detailed knowledge of the legislation governing formal engagement and consultation
- Demonstrated experience of co- ordinating projects in complex and challenging environments
- Experience of drafting briefing papers and correspondence for a senior audience, including Senior Leaders and Executive Directors
- Knowledge of recent Welsh Government initiatives and those of other public bodies relating to digital technology, digital inclusion, digital capability and financial hardship
- Understanding of equalities, diversity and inclusion trends, barriers and strategic responses
- Understanding of the barriers to digital inclusion and how they can be effectively addressed
Experience
Essential criteria
- Experience of developing and delivering digital inclusion and engagement activities across a range of stakeholder groups including service users, national bodies and organisations, patients and public, policy leads, commercial partners and others, to inform and shape organisational working.
- Confident and experienced in developing and managing stakeholder relationships, dealing with competing priorities and negotiating and influencing to drive successful outcomes.
- Sound judgement and decision making involving highly complex facts or situations
- Excellent organisational skills. Able to manage workload and multitask
- Ability to work well under pressure, prioritise workload and meet deadlines
- Proven experience of working with and leading teams across departments and organisational boundaries to drive and deliver outcomes
- Proven experience in developing new processes and procedures and evaluating and improving to deliver greater levels of success
- Demonstrated knowledge of DHCW work and the development and delivery of digital systems and services across health and care in Wales
Skills and Attributes
Essential criteria
- Ability to communicate both orally and written, conceptually detailed and complex information effectively and professionally with a wide range of individuals at all levels within the organisation and externally.
- Excellent organisations skills. Ability to work well under pressure, prioritise workload and meet deadlines
- Self-motivated with a pro-active approach with the ability to work independently as well as part of a wider team
- Capable of understanding the wider objectives of DHCW and its context within current government policy and strategic direction
- Excellent IT skills and proficiency in Microsoft Office programmes and new technologies
- Keen to support development of self and others
Desirable criteria
- Welsh language skills levels 3 or above
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Emma Foley
- Job title
- Engagement and Strategic Partnerships Lead
- Email address
- [email protected]
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