Job summary
- Main area
- Screening Services - Breast Screening
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday, 7.5 hours per day between 08:30-16:30 with 30 mins unpaid lunch break)
- Job ref
- 028-AC298-0824W
- Employer
- Public Health Wales NHS Trust
- Employer type
- NHS
- Site
- Breast Test Wales
- Town
- Swansea
- Salary
- £23,159 - £24,701 per annum
- Salary period
- Yearly
- Closing
- 18/09/2024 23:59
Employer heading
![Public Health Wales NHS Trust logo](https://static.trac.jobs/employer-logos/200.png)
Screening Pathway Administrator (Breast)
Band 3
Welcome to Public Health Wales, the national public health organisation for Wales
Our vision is Working to achieve a healthier future for Wales
To find out more visit Public Health Wales and watch this video about our Strategic Plan
Working together, with trust and respect, to make a difference
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Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. To support our all Wales service, we particularly welcome applications from Welsh speakers.
Job overview
Breast Test Wales is looking for a highly motivated and competent full-time Welsh speaking Screening Pathway Administrator. You will provide comprehensive administrative support and excellent customer service within a busy, sensitive environment.
You must have previous administrative experience in a customer service environment and possess excellent communication skills. You must also demonstrate excellent organisational skills and be able to work under pressure, prioritise workloads and work to deadlines. The ability to work successfully as part of a team is essential for this role.
The post-holder will offer advice and assistance in a professional and sensitive manner to screening women and other parties and will be required to undertake reception duties at the Breast Screening Centre.
This is a busy role and attention to detail is essential, you will need to have a flexible approach to work and be able to maintain accuracy while dealing with many interruptions.
A working knowledge of Microsoft packages including Word, Outlook and Excel is required.
The ability to communicate fluently with participants, staff and service users in Welsh and English is essential for this post.
Main duties of the job
The effective delivery of all programmes managed by Breast Test Wales by ensuring the efficient operation of the call/recall Breast Screening System and failsafe functions, maintaining client records, changing appointments and liaising with internal and external contacts.
Dealing with phone calls from members of the public and other service users, processing change of appointments and dealing with general queries.
Processing screening and assessment clinic invitations and results.
Reception duties at screening, assessment and result clinics, providing face-to-face assistance to members of the public, visitors and deliveries.
Working for our organisation
Public Health Wales is the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales' where we play a pivotal role in driving improvements in population health and well-being, reducing health inequalities, improving healthcare outcomes, protecting the public and supporting the development of health in all policies across Wales.
Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us, the benefits we offer and guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Minimum 5 GCSE’s or equivalent experience.
- NVQ level 3 or equivalent in Business Administration or Customer Care or willingness to work towards one
Desirable criteria
- IT related qualification
Skills
Essential criteria
- Fluent Welsh speaker (level 4/5)
- Good level of interpersonal and communication skills. Excellent telephone skills. Team player.
- Ability to prioritise work and use own initiative. Ability to work under pressure and to meet deadlines ensuring high level of accuracy at all times. Good attention to detail.
Desirable criteria
- Able to speak, read and write in Welsh
Experience
Essential criteria
- Previous administrative experience in a customer service environment
Desirable criteria
- Experience of working in a health service environment
Knowledge
Essential criteria
- Good level of knowledge across a broad range of administrative functions
Desirable criteria
- Knowledge of Screening Programmes
Personal Attributes
Essential criteria
- Comfortable conversing in Welsh with members of the public
- Ability to work well under pressure and maintain concentration whilst dealing with constant interruption. Enthusiastic. Ability to demonstrate sensitivity and composure
Applicant requirements
Welsh language skills are essential
Documents to download
Further details / informal visits contact
- Name
- Catherine Llewellyn
- Job title
- Deputy Screening Centre Manager
- Email address
- [email protected]
- Telephone number
- 01792 459988
- Additional information
We welcome requests for informal visits from shortlisted applicants.
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