Job summary
- Main area
- IT
- Grade
- Band 5
- Contract
- Fixed term: 9 months (To 31/03/25)
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC123-0724
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working
- Town
- Location to be confirmed at interview
- Salary
- £28,834 - £35,099 per annum
- Salary period
- Yearly
- Closing
- 04/08/2024 23:59
Employer heading
Service Management Developer
Band 5
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
We have a great opportunity for a Service Management Developer, working within the Service Management Team to support the delivery of our objectives through development and deployment of complex support arrangements throughout NHS Wales; including agreements, plans, procedures and measures for specific national clinical and non-clinical IT Services.
The posts will provide exposure to all areas of ITIL and Service Management, including developing skills in auditing against the ISO 20000 standard.
The right candidates will be highly literate, have experience of delivering in an IT environment and ideally, have a working knowledge of how information and technology support the delivery of patient services throughout NHS Wales.
The candidate must have experience of IT Service Management and be able to describe the disciplines that make up the ITIL framework, and either holding or working towards gaining an ITIL Foundation qualification.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
To develop and implement IT Service Management arrangements for DHCW Services in accordance with the specification and guidance provided by IT Service Management Leads and Principal Service Level Management Specialists and in line with the ITIL Framework.
Ensure that the IT Service Management arrangements are robust and fit for purpose through audit and Continual Service Improvement (CSI).
This post is fixed term until 31/03/25 to meet the needs of the service.
Working for our organisation
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
This post is fixed term/secondment for 9 months.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Person specification
Qualifications and/or Knowledge
Essential criteria
- Educated to degree level or equivalent experience.
- Foundation Certificate in IT Service Management (ITIL) or demonstrable IT experience.
Experience
Essential criteria
- Knowledge of current themes in Healthcare in Wales.
- Clear understanding of interrelationships between aspects of complex IT infrastructure and service support requirements.
- Knowledge and understanding of the role and complexities of service management and continuing service improvement
Desirable criteria
- Knowledge of public sector service delivery to different organisations.
Skills and Attributes
Essential criteria
- Strong verbal and written communication skills.
- Ability to analyse complex IT issues to identify solutions to underlying Problems
- Data analysis skills.
- Presentation skills.
- Negotiation and persuasive skills.
- Good interpersonal and diplomatic skills.
- Time management and problem-solving skills.
Desirable criteria
- Interest in relevant application of new technological developments.
- High level of support skills.
- Welsh Speaker (Level 1) or willingness to work towards.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- David Rees
- Job title
- Service Management Specialist
- Email address
- [email protected]
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