Job summary
- Main area
- IT
- Grade
- Band 4
- Contract
- Fixed term: 9 months (FTC ends 31/03/2025)
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC103-0624
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- hybrid working
- Town
- Location to be confirmed at interview
- Salary
- £25,524 - £28,010 pa pro rata
- Salary period
- Yearly
- Closing
- 04/07/2024 23:59
Employer heading
Service Management Support Officer
Band 4
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
This post is fixed term/secondment for 9 months.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
To manage the service support provided to the Welsh Health IT Service Management team, to ensure the provision of efficient services to all staff and service users.
To hold lead responsibility for Health & Safety for the Welsh Health IT Service Management team.
To manage the systems in place within DHCW and to promote awareness and provide guidance on policies, processes and procedures.
To support National IT Service Management Boards and act as point of contact.
To support & deputise for the Office Manager.
Main duties of the job
To manage the provision of support services ensuring a consistent approach across all IT Service Management Boards. Prioritise work in order that all aspects of the services are fully functional, timely and responsive. This can include carrying out administrative functions to support technical functions.
To manage administrative requirements and assist Service Management Leads within the organisation. To coordinate diary appointments, arrange meetings, communicating with a wide range of colleagues, service users and stakeholders, including the organising, administration and recording of minutes for regular IT Service Management Boards.
To provide support to Service Management Specialists and Leads in the development and deployment of Transition and Service Level Management arrangements.
Regularly use a range of IT applications to create reports, progress reports and maintain information systems.
Fire Warden Duties.
To provide Reception and Telephone cover when required.
To deputise for the Office Manager as required.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and Knowledge
Essential criteria
- Management / administrative / qualification or equivalent experience
Desirable criteria
- Evidence of further relevant higher-level development – education and/or training
Experience
Essential criteria
- Significant previous experience of coordinating / support in a similar role
- Working with senior stakeholders
Aptitude and Abilities
Essential criteria
- Excellent communication skills and interpersonal skills when dealing with a wide range of stakeholders
- Ability to develop and maintain effective working relationships across multi-functional teams and organisational boundaries.
- Excellent organisational skills
- Able to manage complex workloads, multitask in complex and sensitive environments.
- Competent in the use of desktop applications to support role.
- Ability to travel across sites within Wales.
Desirable criteria
- Demonstrate a high degree of motivation.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Amanda Howlett
- Job title
- Office Administration Lead
- Email address
- [email protected]
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