Job summary
Employer heading
Support Medical Secretary
Band 3
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health
and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic
objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in
the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the
next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
- We are kind and caring
- We are respectful
- We have trust and integrity
- We take personal responsibility
As an organisation we strongly believe that it is vital our leaders exhibit the behaviours and values that we expect from all our staff.
We are a teaching Health Board with close links to the university sector, and together we are training the next generation of healthcare professionals, while working on research that will hopefully unlock the cures for today’s illnesses
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable.
Job overview
The Cardiothoracic Directorate is a busy and growing service based at University Hospital of Wales and University Hospital Llandough.
We are looking for a capable and enthusiastic individual to work alongside our Heart Failure Specialist Nursing Team within the Cardiology Department. The applicant should have the essential requirements outlined in the personal specification , with excellent communication and organisational skills, ability to work with minimum supervision and the ability to prioritise their own workload. Excellent audio typing/typing skills is also an essential requirement for this role.
Main duties of the job
- To provide a high standard of administration support to the Heart Failure Specialist Nursing Team and wider cardiology clinical teams as and when required.
- Typing of clinical letters including clinic letters, urgent medication letters, result letters etc to a high standard.
- Retrieval and filing of medical notes as required.
- Receiving and opening of mail and taking appropriate action
- To support the Medical Secretarial Team in providing a comprehensive service to the consultants and clinical teams.
- To provide cross-cover across the cardiology department as and when required
- Photocopying and scanning as required
- Answering the telephone and liaising with the heart failure team to resolve patient queries efficiently and effectively
- Maintaining accurate filing systems
- Liaising with medical records to organise follow-up appointments
- Liaising with other departments both internal and external to the Health Board
- Assisting with any other administration duties as required
- Support with data collection
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
- Good standard of general education and English Grammar
- RSA 2 or equivalent qualification in audio typing/word processing or equivalent experience
Desirable criteria
- RSA 3 or equivalent qualification in typing/word processing or working towards AMSPAR Diploma
Experience
Essential criteria
- Previous experience as audio typist/secretary/admin assistant with working knowledge of Microsoft Office
- Good understanding of the need for accurate data capture and reporting
Desirable criteria
- Previous NHS/Healthcare environment experience
- Previous experience of dealing with the public on sensitive issues
Skills
Essential criteria
- Excellent keyboard skills
- Excellent communication, interpersonal and organisation skills
- Good telephone manner
- Able to function efficiently under pressure and meet deadlines
Desirable criteria
- Ability to use UHB intranet and email systems
Special Knowledge
Essential criteria
- Ability to learn the UHB Database for patient tracking/results reporting systems
Desirable criteria
- Knowledge of hospital systems
- Knowledge of medical terminology
Personal Qualities
Essential criteria
- Flexible approach to work, adaptable, friendly, personable
- Able to communicate effectively with persons from all walks of life
- Ability to work as part of a team in an extremely busy environment
- Pleasant and sympathetic manner
Desirable criteria
- Ability to speak Welsh
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Lewis Whitehorn
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 02921 845931
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