Job summary
- Main area
- Urgent Care Clerical Officer Reception Team
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 176-U-6442837
- Employer
- North West Anglia NHS Foundation Trust
- Employer type
- NHS
- Site
- Peterborough City Hospital
- Town
- Peterborough
- Salary
- £22,383 per annum pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Clerical Officer - ED/ACU - Peterborough
Band 2
Job overview
An exciting opportunity has arisen to join our Band 2 Reception Clerical Officers at Peterborough City Hospital supporting the Emergency Department and Ambulatory Care Unit.
You will be required to work a variety of both day and night shifts across the centre supporting three reception areas within Emergency and Urgent Care Division. The receptions services provide support 365 days per year.
Emergency Department:
- 07.00 - 19.00 hrs
- 19.00 - 07.00 hrs
- 08.00 - 18.30 hrs
- 15.00 - 21.00 hrs
- 18.00 - 03.00 hrs
- 07.00 - 16.00 hrs
Ambulatory Care Unit:
- 08.00 – 20.00 hrs.
- 08.00 - 16.00 hrs
Please note the post holder is required to partake in both day and night shifts.
If you are seeking a challenge and possess the skills required this could be the right job for you.
****Please note we are not eligible to sponsor for this post****
*Please Note the advert may close sooner than the date advertised due to levels of interest, closing of the advert will happen with no notice*
Main duties of the job
Assisting with administration services for three reception areas:
- Main Emergency Centre reception - booking in walk in patients for both ED and the Urgent Treatment Centre .
- Ambulance Bay reception - booking in patients who arrive by ambulance.
- Ambulatory Care Unit reception - administrative and customer services support for outpatient clinics running seven days a week.
Working for our organisation
We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.
As part of our commitment to supporting our employees we offer a range of benefits including:
- Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
- Membership of the NHS Pension Scheme:
- Flexible working opportunities;
- Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Opportunities for career development and training to help you progress in your role;
- Wellbeing support and activities to promote a healthy work environment;
- Access to our in-house physiotherapy service;
- On-site canteens offering subsidised meals;
- Subsidised staff parking (currently free);
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information pertaining to this post.
Person specification
Education & Qualifications
Essential criteria
- Numerate and literate, with Maths and English to GCSE
Desirable criteria
- IT qualification
- NVQ level 2/3
Experience
Essential criteria
- Comprehensive working knowledge of Microsoft Office, especially Outlook
- Customer service experience
Desirable criteria
- Previous experience in an acute or emergency health care clerical environment
Knowledge
Essential criteria
- Good organisational and communication skills
- Good working knowledge of Microsoft office
- Proven customer service skills
Key Skills
Essential criteria
- Good written and verbal communication skills sufficient to be able to effectively communicate with patients, the multi-disciplinary team and external agencies
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sheena Anderson
- Job title
- Admin Services Lead
- Email address
- [email protected]
- Telephone number
- 01733 673356
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