HealthJobsUK

Job overview

Are you enthusiastic and motivated looking to join a busy IT Department as an IT Servicedesk Analyst, if so this could be just the job for you. The role will be based in Peterborough .  The main focus of the role is to log all calls coming into the IT team and resolve any 1st line  NHS Office related faults & queries as well as password and permission related issues.

The IT support team consists of 27 members.  We provide Servicedesk, 1st, 2nd and 3rd line functions of 'all things' digital.  We adopt a great flexible working ethic with working at home/office and at remote sites.

Our support hours are 8am to 5:30pm Monday to Friday.

Once fully trained, there will be an opportunity to work from home for some of the time

Main duties of the job

You will:

•    Provide 1st line IT support services to users of the Trust’s information systems.
•    Log all incoming calls on our Ivanti call logging system
•    Take part in the Helpdesk support rota to cover the IT Business support hours.
•    Resolution of NHS Office faults and queries..

You must have good knowledge of using Microsoft Windows and Microsoft Applications as well as having excellent attention to detail and quality of work.

As this is a service driven role, experience of working  in a team, excellent communication skills and attention to detail are essential qualities required. Knowledge and experience IT service management will be an advantage.

Equally beneficial (but not essential) would be any experience of working in a hospital or healthcare environment.

Working for our organisation

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our commitment to supporting our employees we offer a range of benefits including:

• Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
• Membership of the NHS Pension Scheme:
• Flexible working opportunities;
• Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
• Opportunities for career development and training to help you progress in your role;
• Wellbeing support and activities to promote a healthy work environment;
• Access to our in-house physiotherapy service;
• On-site canteens offering subsidised meals;
• Subsidised staff parking (currently free);
• Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles.  Join us and become part of a team dedicated to making a positive difference in our community.