Job summary
- Main area
- General Surgery
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 176-S-6381054
- Employer
- North West Anglia NHS Foundation Trust
- Employer type
- NHS
- Site
- Peterborough City Hospital
- Town
- Peterborough
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 16/07/2024 23:59
Employer heading
![North West Anglia NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/11.png)
Booking Administrator - Peterborough
Band 3
Job overview
Are you passionate about providing efficient and responsive service in a medical setting? Do you thrive in a role where attention to detail and excellent administrative skills are paramount? If so, we have the perfect opportunity for you!
As a Booking Administrator, you will play a crucial role in supporting Consultants and their medical teams within our Specialty. Your primary responsibility will be to ensure the smooth provision of patient pathways, catering to individual needs while adhering to Trust requirements.
Main duties of the job
Key Responsibilities:
Patient Pathway Management: Coordinate patient admissions using the Patient Administration System (Careflow), ensuring accuracy and adherence to policies and procedures.
Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional service and promptly addressing patient inquiries and concerns with sensitivity and confidentiality.
Team Collaboration: Actively participate in team meetings to maintain flexibility in managing changing workloads and contribute to departmental excellence.
Waiting List Management: Manage the 18-week admitted pathway, proactively working to reduce waiting times and ensuring patients are promptly scheduled for pre-assessment and admission.
Liaison and Communication: Serve as the first point of contact for admitted waiting list enquiries, liaising with patients, GPs, and other stakeholders to provide accurate information and support.
Cover and Support: Assist in covering workloads within the specialty and provide support to colleagues in their absence, ensuring continuity of service on both sites.
Working for our organisation
We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.
As part of our commitment to supporting our employees we offer a range of benefits including:
- Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
- Membership of the NHS Pension Scheme:
- Flexible working opportunities;
- Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Opportunities for career development and training to help you progress in your role;
- Wellbeing support and activities to promote a healthy work environment;
- Access to our in-house physiotherapy service;
- On-site canteens offering subsidised meals;
- Subsidised staff parking (currently free);
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Detailed job description and main responsibilities
Please refer to the job description and person specification for information regarding the job role.
Person specification
Education & Qualifications
Essential criteria
- Educated to GCSE level standard English Language at Grade A - C (or equivalent)
Desirable criteria
- NVQ II or III Business Administration
Experience
Essential criteria
- Experience of using MS Office, particularly MS Word and Outlook
- Previous office experience
- Experience of working with general public and/or professionals
- Demonstrate an understanding of customer care/ability to work with sensitive and confidential information
Desirable criteria
- Experience of working within the NHS and an understanding of medical terminology
- Experience of using Hospital systems, for example PAS (Patient Administration System)
Other
Essential criteria
- Knowledge and understanding of Confidentiality and the Data Protection Act
- Ability to adhere to Policies and Procedures and to work with confidential and sensitive information
Desirable criteria
- Understanding and working practice of NHS performance targets including 18 week referral treatment times
Skills
Essential criteria
- Good standard of written and verbal communication at all levels
- Organisational skills and a flexible approach to work
- Commitment to self-development
- Ability to prioritise workload and work under pressure to ensure deadlines are achieved
Aptitudes
Essential criteria
- Ability to adhere to Policies and Procedures and to work with confidential and sensitive information
- Ability to work independently or as part of a team
- Flexible and responsive to change
- Self motivated and ability to build rapport with patients and colleagues
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nicola Anderson
- Job title
- Senior Booking Administrator
- Email address
- [email protected]
- Telephone number
- 01733 673403
If you have problems applying, contact
- Address
-
North West Anglia NHS Foundation Trust
Resourcing Department
Hinchingbrooke Hospital
Hinchingbrooke Park
Huntingdon
Cambs
PE29 6NT
- Telephone
- 01480 847491
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