Job summary
- Main area
- Adult and Specialist
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Monday to Friday . Working hours between 9 am and 5 pm. Working days to be agreed with the line manager.)
- Job ref
- 310-ASMH-6423796
- Employer
- Cambridgeshire and Peterborough NHS Foundation Trust
- Employer type
- NHS
- Site
- City Care Centre
- Town
- Peterborough
- Salary
- £22,816 - £24,336 per annum, pro rata
- Salary period
- Yearly
- Closing
- 07/08/2024 23:59
Employer heading
Perinatal Administrator
Band 3
Job overview
Our Specialist Perinatal Mental Health Team, work with women with severe or complex mental health conditions who are planning pregnancy, pregnant or have a child under one. We provide high quality, evidence-based specialist advice, assessment, and interventions. We are offering an opportunity to support their work.
This exciting role is available for a highly organised, motivated and enthusiastic person. The Band 3 Administrator position is located at City Care Centre, Thorpe Road, Peterborough, PE3 6DB. The post holder will provide a comprehensive administrative service within their team.
Main duties of the job
The successful candidate will be well organised and able to prioritise work. You will be proactive in solving problems and queries which you will see through to completion. The post holder will need to be calm and patient with an excellent telephone manner and skills to deal with sometimes complex and difficult issues. You will have good IT skills and experience in a busy office environment.
The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under considerable pressure at times. This post is open to professionals with the right attributes to enhance a team.
Working for our organisation
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
1. Word processing of all forms of correspondence, reports and summaries that are required by the team.
2. Undertake diary management for clinicians and/or managers, as required.
3. Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
4. Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
5. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
6. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
7. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
We will provide the necessary support to ensure your development in your role. We are keen to support and develop our staff through a clear career pathway and encourage promotional opportunities within the Trust.
Person specification
Education / Qualifications
Essential criteria
- Educated to GCE/GCSE standard.
- RSA Stage II/NVQ Level 2 in Administration or equivalent.
- Good command of written English.
Experience
Essential criteria
- Experience of working in a busy and demanding office/customer facing environment.
- Experience of planning and organising own workload and of staff within own span of control.
- Experience of supporting a multi-disciplinary team.
Desirable criteria
- Previous experience of working in an NHS Office environment.
Skills & Abilities
Essential criteria
- Excellent standard of typing/audio skills (50wpm)
- Good IT skills (MS Office).
- Excellent telephone manner.
- Ability to work on own initiative.
- Ability to work as part of a team.
Knowledge & Understanding
Essential criteria
- Knowledge of Data Protection Act
- Clear understanding of confidentiality and the importance of maintaining confidentiality for patients.
Desirable criteria
- Knowledge of medical terminology.
Other
Essential criteria
- Ability to travel to other Trust sites, if required
Employer certification / accreditation badges
.png "NHS Rainbow badge")
Documents to download
Further details / informal visits contact
- Name
- Beena Padmanabhan
- Job title
- Admin Lead
- Email address
- [email protected]
- Telephone number
- 0800 952 0060
List jobs with Cambridgeshire and Peterborough NHS Foundation Trust in Administrative Services or all sectors