Job summary
Employer heading
Senior Ward Administrator
Band 4
Job overview
If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team that is dedicated to helping adults 65 and over, suffering with mental health problems such as depression, acute anxiety, psychosis, bipolar disorder and dementia requiring hospital treatment. Then we would like to hear from you.
We are currently looking to recruit an enthusiastic and motivated Senior Ward Administrator to join our Older People and Adult Community (OPAC) Administration Team supporting the Maples Ward, Crisis Resolution Home Treatment Teams and ECT at The Cavell Centre, Peterborough. The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under considerable pressure at times.
This post is open to those with the right attributes to enhance a team. In return we will provide the necessary support to ensure your development within your role.
Main duties of the job
The postholder will be responsible for :
- Providing efficient, effective and timely administrative support for the Matron and Team Leads.
- Excellent communication and customer service skills are required.
- Supervise a team of administrators and take operational responsibility for them and for the allocation of workloads.
Working for our organisation
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
For further information on CPFT, please visit our website at www.cpft.nhs.uk
Detailed job description and main responsibilities
Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.
Please refer to the attached job description and person specification for full details of responsibilities.
- Supervise a team of administrative staff including undertaking appraisals, supervision, training and development of the Band 3 staff.
- Arrange and attend meetings, including booking venues and hospitality if appropriate. To prepare and produce an agenda, collate and distribute all necessary information and documentation, take minutes and action notes as required. Ensure all minutes are issued in a timely manner and ensure agreed actions are appropriately recorded.
- Work with the Management Team in the development and implementation of Standard Operating Procedures and Work Manuals.
- Support Managers and Clinical staff with all aspects of the recruitment of staff in-line with the process of using Trac. To ensure that newly appointed staff undergo their local Trust Induction.
- To support Clinical staff with the Eroster and allocations of staffing.
*DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website
Person specification
Education/Qualifications
Essential criteria
- Educated to GCSE or equivalent level of experience
- RSA/OCR stage III/NVQ Level 3 in Business Administration or equivalent level of experience.
- High standard of written English.
Desirable criteria
- Evidence of training in leadership and management skills
Experience
Essential criteria
- Significant experience in secretarial /administrative position
- Knowledge of staff supervision and management
- Demonstrate ability to contribute towards service improvement
- Experience of dealing with confidential and sensitive data and appropriate maintenance
Desirable criteria
- Secretarial/administrative experience in the NHS within clinical and/or corporate services
Skills and Abilities
Essential criteria
- Excellent communication skills and ability to adopt appropriately both verbally and written including IT literacy (MS office and web-based).
- Excellent customer care skills
- Able to work with high degree of flexibility
- Ability to manage team workload, delegate and coach/train staff team(s) effectively
- Ability to work under occasional pressure/stress
Desirable criteria
- Understanding of HR policies and procedures
- Knowledge of General Data Protection Regulations.
- Knowledge of SystmOne
Knowledge & Understanding
Essential criteria
- Clear understanding of respect and confidentiality and be able to challenge unacceptable behaviour
Documents to download
Further details / informal visits contact
- Name
- Andrea Ryan
- Job title
- Admin Team Lead
- Email address
- [email protected]
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