Job summary
Employer heading
SCBU Ward Clerk - Huntingdon
Band 2
Job overview
You will be the welcoming face of the unit, therefore we are looking for a professional and enthusiastic individual, who demonstrates good communication and interpersonal skills.
You will need to have an ability to be flexible in your role and duties due to the dynamic nature of the unit and within Neonatal services. There will be a high level of contact with colleagues from all professions, babies and their families and you will be expected to provide clerical / administration support to members of the nursing team at ward level.
We are seeking to recruit someone who enjoys a challenge and who is able to work as part of a small team within a much larger one, whilst being able to work under their own initiative.
Working week is 26 hours covering a 7 day service. These hours are flexible to suit your availability and the needs of our service, please contact Debs Milham to discuss prior to the application closing date.
Main duties of the job
To ensure the smooth application and control of all administration, clerical and computer processes associated with the work area. Ensure the provision of effective communication to both service users and staff to enhance patient care.
Working for our organisation
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.
Benefits to you
- 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
- NHS Pension Scheme:
- Flexible working opportunities;
- Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Career development and training;
- Wellbeing support and activities;
- In-house physiotherapy Service;
- On-site canteens with subsidised meals;
- Subsidised staff parking (currently free).
- Free Stagecoach Bus Travel to and from work within Cambridgeshire
Detailed job description and main responsibilities
- To welcome patients, relatives and carers on arrival to the ward.
- Ensure patient details are correct on our IT systems and complete admission details on arrival.
- To deal with enquiries and to pass information to the appropriate staff.
- To provide a courteous, responsive and effective point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust.
For more information, please refer to the Job Description.
Person specification
Education and Qualifications
Essential criteria
- Literate & Numerate
Desirable criteria
- ECDL qualification
- Willing to study for NVQ
Experience
Essential criteria
- Customer Care Experience
- Clerical Experience
Desirable criteria
- Administrative experience in a health care environment
Knowledge
Essential criteria
- Computer/IT Skills
Other
Essential criteria
- Awareness and respect for colleagues, patients and relatives cultural, religious and emotional needs and beliefs
- Able to demonstrate behaviours consistent with the Trusts Values and Behaviours
Key Skills
Essential criteria
- Attention to detail
- To work effectively in a busy environment
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Debs Milham
- Job title
- Unit Manager
- Email address
- [email protected]
- Telephone number
- 01480 416552
- Additional information
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