Crynodeb o'r swydd
- Prif leoliad
- Administration
- Gradd
- Band 2
- Contract
- Parhaol
- Oriau
- Llawnamser
- Rhan-amser
- Gweithio hyblyg
- Cyfeirnod y swydd
- 448-AMB-6883973
- Cyflogwr
- Cambridgeshire Community Services NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- Hinchingbrook Hospital
- Tref
- Huntingdon
- Cyflog
- £23,615 per annum, pro-rata
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 02/01/2025 23:59
- Dyddiad y cyfweliad
- 14/01/2025
Teitl cyflogwr
Dental Receptionist - Huntingdon
Band 2
Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.
We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy.
Trosolwg o'r swydd
The Dental Service provides a wide range of treatments to a diverse group of people; therefore, good interpersonal skills are required to fulfil this frontline role.
You will be part of a team of Receptionists, spanning five clinics, including Wisbech, Ely, Cambridge and Peterborough, so good communication and teamwork skills are vital.
You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier.
This is an extremely busy service offering a wide range of treatments to a diverse group of people. We, fundamentally, offer urgent care triage/treatment to those in need but our clinics include Additional Needs Dentistry and Minor Oral Surgery, thus good time management skills are imperative.
This is either a full time role working Monday - Friday 8.00-16.00 or two part time roles encompassing those hours.
Prif ddyletswyddau'r swydd
The duties of the Receptionist are to maintain a professional and organised approach when greeting and attending to patients and visitors.
Answering telephone calls including the emergency line and booking appointments across five clinics.
Producing and maintaining patient files in a timely manner with attention to detail.
Booking and rescheduling diaries often at short notice.
Undertaking all administrative tasks in a timely and accurate manner.
Gweithio i'n sefydliad
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Reception/Appointment Book/Treatment.
Booking urgent care telephone triage appointments and treatment appointments, where appropriate.
Managing the waiting room, including greeting patients and advising them of any excessive delays.
Re-booking additional needs appointments or minor oral surgery appointments.
Maintain the appointment system to ensure that surgery time is utilised appropriately.
Distribute post accordingly.
Record referral/communication correspondence in the patient’s notes and action accordingly.
File all letters/correspondence in the appropriate place.
Accurately prepare and maintain patient records.
Prioritise workload. You will be working within a team so it is imperative that you work proactively together to complete reception tasks meeting deadlines to enable the service to perform efficiently.
Maintain administrative systems to ensure good working practice.
Use judgemental and analytical skills to anticipate the needs of the patient.
Maintain the Reception area.
Making of appointments and taking telephone calls, interpreting as necessary the needs of both patients and clinicians enabling situations to be dealt with promptly and efficiently.
Most of our patients require a lot of emotional support to persuade them to accept treatment. It must be recognised that anxiety can often be displayed as aggression.
Knowledge of computer use is essential for input of patient data, payment transactions and other services.
Collection of charges as appropriate.
Cashing up/banking, recording all necessary details.
On occasions, work independently managing the department administration and giving appropriate advice when necessary.
Maintain patient confidentiality at all times.
Maintaining own professional development and requirement to take part in appraisal and KSF process.
Compliance with NHS code of conduct.
Attend appropriate meetings.
Encourage and motivate other team members.
Support others by sharing skills and knowledge of the job.
Manyleb y person
Qualifiations and Training
Meini prawf hanfodol
- GCSE English and Maths Grade C and above
Experience
Meini prawf hanfodol
- Reception/Customer Care experience
- Post Holder must have a degree of experience in the field of Administration
- Experience of working with the general public
- Experience of answering telephone calls in a busy high volume call environment
- Good communication skills both verbal and written
Meini prawf dymunol
- Post holder must have sound knowledge and experience of working within an NHS practice/organisation
Knowledge and Skills
Meini prawf hanfodol
- Excellent communication/interpersonal skills
- Effectively prioritises and co-ordinates own work
- Computer literate with excellent keyboard skills
- Good working knowledge of Microsoft Office applications
- Work flexibly as part of a team
- Good time management
Self-awareness
Meini prawf hanfodol
- Has a realistic knowledge of personal strengths and areas for development
- Can demonstrate flexibility of approach
- Ability to remain calm under pressure
- Capable of consistent
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Josephine Reach
- Teitl y swydd
- Lead Receptionist
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07912 473827
Rhestr swyddi gyda Cambridgeshire Community Services NHS Trust yn Gwasanaethau gweinyddol neu bob sector