Job summary
- Main area
- Administrative
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 361-6326016
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Hertford County
- Town
- Hertford
- Salary
- £22,383 per annum Plus 5% High Cost Area Supplement
- Salary period
- Yearly
- Closing
- 08/07/2024 23:59
- Interview date
- 22/07/2024
Employer heading
![East and North Hertfordshire NHS Trust logo](https://static.trac.jobs/employer-logos/7.png)
Receptionist-Phlebotomy
NHS AfC: Band 2
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Receptionist-Phlebotomy who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
We are looking for a receptionist to be the first point of contact for patients arriving for blood tests. Excellent customer care skills essential as is an ability to communicate in a compassionate polite and friendly way.
You will also be booking patients in for their blood tests and printing off request forms. Using the Zesty appointment system and the ICE Pathology IT system. Taking calls to the department and answering queries.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
As a receptionist you will receive patients arriving for blood tests and to check all requirements have been followed.
Using the Zesty booking system and the ice IT system to print off blood forms.
First point of contact for patient's questions and queries.
Taking telephone calls to the department.
Liaising with supervisor on any issues and the flow of patients entering the department.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
Person specification
Previous Experience
Essential criteria
- Previous relevant experience working in a customer facing role
Skills
Essential criteria
- Level of accuracy and attention to detail
- Good communication skills
- Excellent customer Care Skills
- Demonstrable interpersonal skills showing empathy and professionalism
- Ability to concentrate for prolonged periods of time
- Manual dexterity appropriate to activities associated with post
- Written communication skills
Knowledge
Desirable criteria
- Understanding of role and activities associated with the post
- Knowledge of Pathology IT systems
Qualifications
Essential criteria
- GCSE in Maths, English, Science or equivalent
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Elaine Stokes
- Job title
- Phlebotomy Services Manager
- Email address
- [email protected]
- Telephone number
- 01438 285229
- Additional information
Deb Thomas 01438 285229
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