Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 448-CCYP-6450513
- Employer
- Cambridgeshire Community Services NHS Trust
- Employer type
- NHS
- Site
- Brookfields Health Centre
- Town
- Cambridge
- Salary
- £22,816 - £24,336 per annum, pro-rata
- Salary period
- Yearly
- Closing
- 24/07/2024 23:59
- Interview date
- 01/08/2024
Employer heading
MHST Administrative Assistant
Band 3
Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.
We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy.
Job overview
Do you want to be part of an exciting, dynamic and expanding children’s mental health service, in an ‘Outstanding’ rated NHS Trust? We are offering a great opportunity for an experienced administrator to join our Cambridge North and Ely Mental Health Support Teams (MHST).
The ideal candidate will be flexible and willing to offer suggested improvements and new ideas to support the administrative processes within the service.
The Emotional Health and Wellbeing Service continues to grow with team members working across Cambridgeshire, Peterborough and Norfolk, therefore, excellent communication skills and the ability to understand and work with other people is vital.
There can be some flexibility with working hours with a blend of home working and working within the office environment. All necessary IT equipment will be provided to support this.
Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised
Main duties of the job
Our Cambridge North and Ely Mental Health Support Teams work together under one Clinical and Team Lead. This Mental Health Support Team Administrator role will mainly provide administrative support to our Cambridge North MHST, but will work closely with the Ely MHST Administrator to share joint team tasks. This will require you to be comfortable carrying out a range of duties, some which may be at short notice.
You will work alongside our growing administration team to develop new systems and processes and be involved in developing new ways of providing information and support for children and young people. This is an exciting opportunity to be a part of growing, innovative service.
In January 2020, Cambridgeshire Community Services (CCS) NHS Trust launched two MHST’s in Huntingdon and Cambridge. A further eight MHST’s have been launched since then, with two more planned, bringing our total to 12 MHST’s by 2025. We also have 10 MHSTs in Norfolk with one more planned for 2025.
This is in collaboration with NHS England, Health Education England and the Department for Education, following on from the 2017 Green Paper Transforming children and young people’s mental health provision.
This is a roll out of the work to improve access to mental health care for young people set out in the NHS Long Term Plan.You will join a supportive service with a ready support system available. The MHST’s sit within CCS NHS Trusts Emotional Health and Wellbeing Service.
Working for our organisation
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Detailed job description and main responsibilities
The Mental Health Support Team Administrator role will:
Provide administrative support for the MHST, including taking minutes, writing letters, formatting and proofreading clinical letters, booking rooms, organising meetings and assisting with recording staff leave and contractual changes.
Support and manage the patient referral process for the team.
Use our electronic patient management system (SystmOne) to register, process, check, update and discharge patients.
Maintain and update accurate patient records in accordance with standard operating procedures including scanning, filing, and typing.
Implement processes and practices to ensure best practice within your team and the wider service.
Ensure all contact details for the teams are kept up to date.
Produce information and data relating to the services relating to this department, as required.
Answer and direct phone calls and emails.
The Mental Health Support Team Administrator is required to:
Demonstrate excellent IT skills across Microsoft Office applications and attention to detail.
Prioritise their own workload and be organised to meet deadlines and the needs of their team and the wider service.
Work on their own initiative and demonstrate a willingness to help others as a key member of the team. Therefore, the ability to demonstrate empathy and respect for others, build effective relationships, and have a flexible approach to work is essential.
Demonstrate excellent verbal and written communication skills, with a friendly and professional manner.
Fully understand and work in a manner that recognises the importance of confidentiality and the sensitive nature of the information that is being stored or shared.
You will have opportunities to work alongside our growing administration team to develop new systems and processes and be involved in developing new ways of providing information and support for children and young people. This is an exciting opportunity to be a part of growing, innovative service.
Please note we are recruiting to one 0.5 FTE post. The post can be based at Brookfields Health Centre in Cambridge or Princess of Wales Hospital in Ely, but there would be an expectation to attend team meetings at both bases a couple of times a month.
If you feel you have the skills and experience for this post we would love to hear from you.
Person specification
Qualifications & Training
Essential criteria
- Educated to NVQ 3 level or equivalent or equivalent relevant experience
Knowledge & Skills
Essential criteria
- Excellent Communication skills, with a friendly and professional manner
- Confident computer literacy including Word and Excel in order to type letters and create and update spreadsheets / databases
- Working Knowledge of Outlook and PowerPoint
- Ability to work under own initiative, be able to prioritise work and be well organised
Desirable criteria
- Familiarity with the use of SystmOne
Experience
Essential criteria
- Administration Experience
- Experience of collating and monitoring data
- Experience of prioritising work autonomously
Desirable criteria
- Use of SystmOne
- Experience of working within the NHS
- Experience of Health Roster
- Experience of using ESR
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carly Milne
- Job title
- EHWS Administration Lead
- Email address
- [email protected]
- Telephone number
- 07943 534438
- Additional information
My working hours are Monday to Thursday 9am-5pm. Please leave a message with your contact number if I am unable to take your call.
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