Job summary
- Main area
- Imaging
- Grade
- Apprenticeships: Apprenticeship
- Contract
- 18 months (Fixed Term Apprenticeship for 18 months)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 180-B-245318
- Employer
- Cambridge University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Addenbrookes Hospital-Division B
- Town
- Cambridge
- Salary
- £14,400 p.a. pro rata
- Salary period
- Yearly
- Closing
- 28/07/2024 23:59
Employer heading
Imaging Business Admin/Customer Service Apprentice
Apprenticeships: Apprenticeship
Job overview
Would you like to be paid while you develop your administration skills and gain a qualification whilst working in an NHS setting? If so, this might be just what you are looking for!
We are delighted to offer 3 apprenticeships for Apprentice Receptionist Administrators in 3 areas of our Imaging Department – PET CT, X-Ray and Ultrasound. These departments form part of the Radiology Imaging division of the hospital which provides a diagnostic, interventional and therapeutic service for patients in the East of England region. The various imaging techniques within the division are used help to diagnose and treat diseases in the body.
Main duties of the job
As an Apprentice Receptionist Administrator, you will be providing administration support within the PET CT, X-Ray and Ultrasound Departments with duties which include meeting, greeting and registering new patients, booking appointments, maintaining medical records, communicating with internal and external colleagues and patients via email, telephone and face to face and completing general administration tasks. The ideal candidate will be highly motivated and enthusiastic with strong organisational skills and have a desire to deliver excellent customer service within their role.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
The contract length is for 18 months and the apprenticeship salary on commencement is £14,400; after 12 months in post this will increase to the National Minimum Wage (depending upon your age). The Trust is proud of its values of Together – Safe, Kind and Excellent and looks to provide its staff with support, training and progression opportunities; towards the end of your apprenticeship contract you will be supported by the Apprenticeship Team to apply for permanent employment. We have a high percentage of previous apprentices who have successfully gained further employment within the Trust with opportunities to gain higher qualifications.
Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification. You will study an Intermediate Customer Service/Business Admin Apprenticeship. It is ideal if this type of role is new to you, where you can learn and build new skills. You will need to have minimum GCSE Grade 3/D or Functional Skills Level 1 or above in Maths and English. You will be enthusiastic, have a positive work ethic, be keen to learn and able to work in a team. You will receive support to gain a wide range of experience and skills, supervision and mentoring.
There is no upper age limit on joining us as an apprentice. However, please note that the post holder for PET-CT must be aged 18+ due to Health & Safety age restrictions in the department.
We also have apprenticeships in nursing which are subject to different terms. For more information on the Nursing Apprenticeship scheme please check our website http://bit.ly/3Akstsm
NB: Due to UK apprenticeship funding regulations applicants must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter.
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 28th July 2024
Interviews are due to be held on 5th August 2024
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
- English & Maths GCSE at Grade 3/D or above
- Or an equivalent level of Literacy and Numeracy skills (if you do not have any qualifications for literacy or numeracy a test can be taken, so this should not put you off applying)
- Must have been a UK/EU resident for at least 3 years
Desirable criteria
- ICT qualification such as Clait, EDCL etc.
Experience
Essential criteria
- Experience of prioritising own work
- Experience of organisation of work (this can be attained at school, college or through work)
Desirable criteria
- Experience of working (including any work experience, voluntary, weekend, part time work or school associated activities)
Knowledge
Essential criteria
- Ability and desire to develop from the training and coaching provided
- Ability and interest in working in a patient and customer care focused environment
- An understanding of confidentiality
- Ability to work in a flexible manner
Desirable criteria
- Ability to be flexible and adaptable to demands of the job
- Experience of IT software programmes
Skills
Essential criteria
- Ability to communicate effectively both orally and written
- Ability to work accurately
- Ability to show motivation and punctuality
- Ability to meet deadlines and prioritise day to day workloads
Desirable criteria
- Ability to touch type
Additional Requirements
Essential criteria
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together – Safe, Kind, Excellent.
- The post holder must be 18+ due to Health & Safety age restrictions in PET CT, MRI & Nuclear Medicine areas
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Godfrey
- Job title
- HR Advisor – Non-Clinical Apprenticeships
- Email address
- [email protected]
- Telephone number
- 01223 349385
- Additional information
Chris Beard - Directorate Lead Administrator
Email address: [email protected]
Phone Number: 01223 217 466
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