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Job summary

Main area
Corporate - Workforce
Grade
Band 5
Contract
Permanent
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week (Full Time or Part Time/Flexible working hours may be considered)
Job ref
180-F-245287
Employer
Cambridge University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Addenbrookes Hospital-Division Corporate
Town
Cambridge
Salary
£28,407 - £34,581 p.a pro rata
Salary period
Yearly
Closing
09/07/2024 23:59

Employer heading

Cambridge University Hospitals NHS Foundation Trust logo

Business Support Officer and Senior Team PA

Band 5

Job overview

Are you an exceptionally organised and detail-oriented individual with a track record of providing high-quality personal assistant services and experience working in a project-based environment? We're seeking a proactive and professional Personal Assistant to support our dynamic Culture, Leadership & Learning Senior Management Team. In this role, you'll play a pivotal role in ensuring the smooth operation of the department by supporting the SMT with administrative tasks and leading discrete projects for the team.

 

You will be joining our department during a period of significant change and transition. You must be adaptable, capable of managing multiple competing priorities, and able to respond positively to shifting deadlines. Confidence in navigating ambiguity and complexity is essential.

 

You will need to possess:

·      Strong organisational skills with the ability to prioritise tasks effectively, coupled with the agility to thrive in a fast-paced environment.

·      The ability to remain composed when working under pressure to achieve tight deadlines, while maintaining a friendly and approachable demeanour.

·      Exceptional literacy and numeracy skills with keen attention to detail.

·      A high degree of professionalism, discretion, and a commitment to maintaining confidentiality.

Main duties of the job

Provide comprehensive personal assistant support to the Director of Culture, Leadership, and Learning and the Senior Management Team. This includes diary management, coordinating travel and accommodation arrangements, and liaising with internal and external stakeholders.

Take ownership of and deliver short-term projects in accordance with project management best practice.

Undertake research tasks, gather and analyse data, and prepare and proofread reports and presentations for and on behalf of the SMT.

Efficiently organise meetings and events, from booking venues and communicating with attendees to preparing agendas, taking minutes, and ensuring seamless delivery.

Assist with HR and administrative processes such as recruitment, induction and onboarding of new team members, recording team absences, and managing bank shifts.

Support the Head of Business Operations to implement and manage finance and operational governance processes and procedures.

Collaborate on various administrative activities across the department to ensure operational excellence.

Due to the nature of the role in supporting the SMT, this role is primarily based at the department’s office at Addenbrooke’s Hospital, Mondays to Fridays.

 

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on…

Interviews are due to be held on…

Benefits to you

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

Essential criteria
  • Educated to degree level or NVQ level 4 or equivalent
  • Customer Service/Business Admin /ITQ or equivalent professional experience
  • Project administration/coordination qualification or equivalent professional experience
Desirable criteria
  • Secretary qualification or equivalent
  • Team leader/management qualification

Experience

Essential criteria
  • PA, EA or secretarial role supporting senior colleagues, or working in a complex administrative role
  • Working in a project-based and/or professional services environment
  • Working in a fast-paced, dynamic and rapidly changing environment
  • Engaging and communicating with stakeholders
  • Providing exceptional customer service
  • Undertaking desk-based research
  • Data gathering and analysis
  • Preparing and proof-reading reports and presentations to a high professional standard
  • Coordinating meeting and events
  • Securely handing confidential documents and information
  • Experience of dealing with difficult situations and confrontations
Desirable criteria
  • Working in NHS
  • Using Trust information systems, including DOT, HealthRoster, Oracle and Trac
  • Using Microsoft Project or similar software
  • Monitoring and requisitioning supplies and resources
  • Investigating incidents and complaints

Knowledge

Essential criteria
  • Awareness of equality, diversity and inclusion issues experienced by the workforce
  • Project administration/coordination principles, tools and methodologies
  • Meeting governance best practice
  • Data protection and information governance processes and procedures
  • Awareness of NHS targets and Trust priorities
Desirable criteria
  • HR processes and procedures
  • Budget management principles
  • Risk management principles

Skills

Essential criteria
  • High degree of literacy and numeracy
  • Seamlessly achieve standard PA responsibilities such as inbox and diary management, booking travel and accommodation, scheduling meetings
  • Work effectively as part of a team, supporting others to achieve objectives
  • Well-developed organisation skills
  • Proactive, able to use own initiative to solve problems and work autonomously
  • Adaptable and able to prioritise tasks, manage own time and support others to meet changeable schedules and tight deadlines
  • Exceptional attention to detail and accuracy
  • Able to analyse and present complex data
  • Exercise leadership skills in areas of delegated responsibility
  • Exercise discretion when intrusted with confidential information
  • Remain calm and maintain a friendly and approachable demeanour when working under pressure
  • Excellent communication skills including telephone, virtual meeting, email, face to face
  • Take concise, accurate meeting minutes
  • Excellent IT skills – highly proficient with Microsoft office applications including Outlook, Word, Excel and PowerPoint
  • Comprehensive knowledge and understanding of virtual meeting tools such as Zoom and Microsoft Teams
  • Willing to take on/learn new skills
Desirable criteria
  • Able to touch type

Additional Requirements

Essential criteria
  • The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
  • An understanding of and commitment to upholding principles of equality, diversity and inclusivity

Employer certification / accreditation badges

Trust IDVeteran AwareApprenticeships logoNo smoking policyArmed Forces Covenant (Silver Award)Age-Friendly Employer PledgeCare quality commission - GoodMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgeTime to changeDisability confident committedStep into health

Documents to download

Apply online now

Further details / informal visits contact

Name
Jeff Steer
Job title
Head of Business Operations
Email address
[email protected]
Telephone number
01223 596387
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