HealthJobsUK

Job overview

You are invited to apply for the post of Training and Quality Coordinator within the Contact Centre at Addenbrooke's Hospital, supporting the Contact Centre Leadership Team in running our busy 24-7 service within the Unified Communications Department.

You will help ensure that each Contact Centre shift runs smoothly and efficiently, and will be responsible for coaching Contact Centre Agents to achieve quality standards.

Also responsible for delivering training to new starters and existing team members.

Main duties of the job

Coaching and developing our Contact Centre Agent team, ensuring each contact from our patients, visitors and staff is dealt with according to our quality standards.

Create and deliver training of new and existing Contact Centre systems and processes.

Support the Contact Centre Leadership team as and when required.

Act as a role model to the Contact Centre Agent team displaying strong leadership behaviours and demonstrating the Trust's values at all times Together- Safe | Kind | Excellent.

Aspirational leader who is passionate about developing others and themselves.

Excellent organisation, communication and motivational skills.

Flexible in approach, and able to work autonomously or in a team.

Excellent customer service skills including the ability to build rapport quickly.

Excellent computer literacy and IT skills 

Full training will be provided.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.