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Trosolwg o'r swydd

An exciting opportunity has arisen within the Access Department in Facilities Services. You will provide highly professional, comprehensive, effective, and efficient support for the services provided by the access office. Attributes of the candidate for this role will include a high level of professionalism, confidentiality, calmness under pressure and a friendly approach, with exceptional attention to detail and ability to prioritise tasks and work under pressure at times.

Prif ddyletswyddau'r swydd

Provide an excellent service in dealing with face to face enquires, via telephone and email

Experience of dealing with difficult situations and confrontations

Have good written/communication skills to support the day-to-day services provided by the access office

Ensuring the issuing of identification badges and other “front of house” services, are completed in full accordance with Trust policies and procedures

Maintain and manage the access control and car parking data base, creating new ID badge accounts, removing staff leavers, producing reports and provide parking history

Ensure car parking and transport services are delivered in accordance with the Trust needs

Excellent IT skills ability to utilise a number of IT applications developing specialist knowledge across the range of work procedures and practices

Ensure a consistently high level of customer service

Ensure that cash and debit card transactions are reconciled, recorded and safeguarded at all times in line with Trust policies and procedures

Responsible for processing and sorting post within the Access department

Provide transport & travel guidance to staff and information around loan schemes

Enrol staff into the business car club and calculate booking costs against the monthly invoice

Manage the collection and recording of lost property, in line with Trust’s policies and procedure

Manage the allocation and auditing of communal lockers, in support of the Trust’s Locker Policy

Gweithio i'n sefydliad

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.