Job summary
- Main area
- Outpatients
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time
- Job share
- Flexible working
- Job ref
- 434-SCS6442709
- Employer
- Buckinghamshire Healthcare NHS Trust
- Employer type
- NHS
- Site
- Wycombe Hospital
- Town
- High Wycombe
- Salary
- £23,615 per annum pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Receptionist - Patient Access Team
Band 2
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- nationally recognised for urology and skin cancer services
- regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.
We pride ourselves in being a great place to work – and invite you to join our BHT family.
Job overview
An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as an Outpatient Receptionist.
The Outpatient Department works in close line with a number of the government targets around patient waiting times and as a member of the team, your duties will involve making patient appointments, using the computerised appointment system and applying knowledge of targets and clinic types, rearranging appointments, dealing with patients, dealing with queries from internal and external contacts, face to face and over the telephone and providing an efficient and effective administration service.
We are looking for candidates who have a Good Basic Education, GCSE or equivalent in Maths and English, and who have clear, concise verbal and written communication skills, to enable liaison with multi-disciplinary teams, patients and carers. You must work well in a team environment, as you will be working within a larger team, and feel comfortable working under pressure.
Main duties of the job
Ensure that you adhere to the Patient Administration Service standard operating procedures at all times, highlighting to a Team Leader any situations where this is not achievable.
Cover a range of shift patterns and sites as required by the service and it’s patients, which may include both early and late shifts.
Provide cross-cover for other staff across the service to ensure a consistent and effective service is maintained at all times.
To attend any meetings relevant to your role.
General administrative duties for the department such as faxing, filing, photocopying and distribution of mail.
Register referrals and make arrangements for clinical grading.
Arrange outpatient appointments, using the Choose and Book system where applicable, confirming, cancelling and changing appointments as necessary.
Ensure patients are communicated with effectively in relation to their appointments via email, phone or letter.
Working for our organisation
Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD
What does Buckinghamshire Healthcare NHS Trust offer you?
• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
What do we stand for?
• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advertisement.
Person specification
Experience
Essential criteria
- Communication skills
- Customer focus and experience
Desirable criteria
- NHS experience desirable
Education
Essential criteria
- Basic Maths
- Computer skills
Skills & Knowledge
Essential criteria
- Customer service experience
- Keyboard skills
Special Circumstances
Essential criteria
- Ability to work on all sites
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Tayaba Rani
- Job title
- Site Coordinator
- Email address
- [email protected]
- Telephone number
- 07966134677
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