Job summary
- Main area
- Spinal Cord Injury
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 434-CR6522803-A
- Employer
- Buckinghamshire Healthcare NHS Trust
- Employer type
- NHS
- Site
- Stoke Mandeville Hospital
- Town
- Aylesbury
- Salary
- £23,615 per annum pro rata
- Salary period
- Yearly
- Closing
- 30/09/2024 23:59
Employer heading
Ward Clerk - St Andrew Ward, NSIC
Band 2
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- nationally recognised for urology and skin cancer services
- regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.
We pride ourselves in being a great place to work – and invite you to join our BHT family.
Job overview
To provide administrative and clerical support to the Ward , carrying out assigned tasks in respect of a comprehensive clerical and
computer service to the work area. To provide an accurate and efficient data entry service of patient information on a daily basis, and to provide a daily reception service to the Ward area.
Previous applicants need not apply.
Main duties of the job
Act as the focal point of administrative communications for the Ward,
taking all telephone enquiries, personal callers/visitors and directing patients where necessary.
Register, collate and enter onto the computer system all patient held records, as well as collecting and filing all in-patient books and, when necessary, register new patients using the Medway/Evolve/careflow systems.
Enter basic patient data onto the computer, especially admission, transfer and discharge details.
Prepare documentation from admission to discharge for use by the
team.
Filing of documentation in patients’ notes.
Ensure that patient notes are filed and return to medical records
Maintain patient notes on the ward in an organised and methodical manner according to Trust guidelines, including filing of results, printing patient labels.
Ensure there is an adequate supply of appropriate patient information leaflets and paperwork required by staff.
Liaise with other departments as required.
Check the careflow error folder daily to ensure errors and issues are resolved.
Working for our organisation
Why colleagues think we are "a great place to work!"
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact [email protected] (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person specification
SPECIAL CIRCUMSTANCES
Desirable criteria
- Ability to work internal rotation if required
EXPERIENCE
Essential criteria
- English Language GCSE grade C or above or equivalent.
- IT/Computer skills to RSA I or equivalent with recent work experience in this field.
- Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary.
- Recent experience of working within a customer care environment
- Experience of high demand, team based environment
- Excellent communication skills
- Six-month experience of working withing NHS environment/ customer care.
- Experience of using computers in a work environment.
- Knowledge of NHS Trust or general experience within the National Health Service
Desirable criteria
- Minimum six months receptionist experience/ or other relevant experience.
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
- English Language GCSE grade C or above or equivalent.
Desirable criteria
- IT qualification.
- Administrative qualification.
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
- Ability to communicate clearly in spoken English.
- Ability to write legibly and clearly in English.
- Ability to relay messages clearly and accurately.
- Computer literate with knowledge of Word and Excel.
- Understand the need for confidentiality and data protection.
- Demonstrate ability to organise own workload, prioritise and take initiative where necessary.
- Able to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail.
- Work as part of a time and flexible.
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle Layson
- Job title
- Ward Sister
- Email address
- [email protected]
- Telephone number
- 01296 315824
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