HealthJobsUK

Job overview

Are you passionate about transforming healthcare and making a real difference in patients' lives? We are looking for an inspiring leader to drive meaningful change in patient care across our Trust. As the Patient Experience Improvement Manager, you will be at the forefront of enhancing how patients and their families experience our services, ensuring their voices shape our future.

In this pivotal role, you will lead high-impact projects and programmes that directly improve the care we deliver, using patient and carer feedback to guide every step. Your work will foster a culture of continuous improvement, where patient-centred care is not just a goal, but a standard we exceed every day.

You will have the opportunity to work collaboratively with teams across the organisation, ensuring that the insights we gain from patients, families, and carers are actively used to drive positive change. From planning new initiatives to overseeing their success, you will be integral in shaping strategies that result in sustained excellence in patient experience.

If you are driven by a passion to lead, innovate, and create lasting improvements in healthcare, this is your opportunity to make a real impact. Join us in our mission to place patients at the heart of everything we do, and together, we will create a healthcare experience that not only meets but exceeds expectations.

Main duties of the job

Leading patient experience improvement projects & programmes from inception to conclusion, delivering tangible improvements in patients’ care experience.

Collecting, analysing, and utilising patient/carer feedback data from various sources, including friends and family (FFT), local and national surveys, PALS, complaints, and PLACE to ensure that feedback demonstrably informs and drives improvements to patient and carer experience across the Trust.

Ensuring active involvement of patients and service users in the planning, governance, and execution of patient experience initiatives. Review and oversee the progress of quality improvement efforts, assessing outcomes, and establishing strategies for sustained success and continuous enhancement of the patient experience.

Coordinating and implementing improvement initiatives across departments, collaborating with clinical teams and management to integrate feedback into ongoing quality improvement efforts.

Regularly report on the progress of initiatives, highlight successes, and identify areas for improvement.

Manage the Envoy digital platform for the Friends and Family Test, monitor the QUAIL system, and support staff in its use.

Working for our organisation

 Why colleagues think we are "a great place to work!"

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes. 

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact [email protected] (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.