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Job summary

Main area
Obstetrics & Gynaecology
Grade
Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week (5 days)
Job ref
434-SCS6595570
Employer
Buckinghamshire Healthcare NHS Trust
Employer type
NHS
Site
Stoke Mandeville Hospital
Town
Aylesbury
Salary
£23,615 per annum
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Buckinghamshire Healthcare NHS Trust logo

Reception / Booking Co-ordinator

Band 2

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

  • provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
  • nationally recognised for urology and skin cancer services
  • regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
  • deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer. 

If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.

We pride ourselves in being a great place to work – and invite you to join our BHT family.

 

Job overview

To undertake reception and clerical duties, provide an accurate and efficient data entry service of patient information within the Gynaecology Outpatient Department.  Support the nursing and medical staff as appropriate.

 

Main duties of the job

Arrange all Gynaecology clinics, using the CareFlow and eRS systems,  ensuring all NHS targets and Government waiting list deadlines are met and inform the line manager if the deadlines cannot be achieved.

Work closely with the nursing staff to ensure the smooth running of all outpatient clinics held in the Gynaecology Clinic area at Stoke Mandeville Hospital. 

Register, collate and enter onto the computer system all patient records. Gather, input and amend data on the CareFlow system including registering new patients, and undertake filing of all relevant patient medical records.

Provide reception cover within the busy Gynaecology Clinic area at Stoke Mandeville Hospital, greeting patients and their families and all other visitors. Answering the telephone and dealing with enquiries as appropriate within a reasonable timescale.

Working for our organisation

 Why colleagues think we are "a great place to work!"

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes. 

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact [email protected] (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.

Person specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential criteria
  • Good basic education.
  • GCSE or equivalent in English and Maths.
  • IT/Computer skills with recent work experience in this field.

EXPERIENCE

Essential criteria
  • Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising, as necessary
  • Recent experience of working within a customer care environment.
  • Experience of working in a high demand, team-based environment.

SKILLS, ABILITIES & KNOWLEDGE

Essential criteria
  • Clear, concise verbal and written communication skills to enable liaison with multidisciplinary team, patients and carers.
  • Excellent keyboard skills to ensure all Outpatient activity is recorded onto the bespoke database in accordance with the Data Protection Act 1998.
  • Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets
  • Aware of Confidentiality code of practice in relation to patients and staff
  • Able to work under pressure and deal with conflict situations to an amicable conclusion.
  • Demonstrate ability to organise own workload.
  • Flexible working attitude in order to be multi skilled in different areas of the service.
Desirable criteria
  • Knowledge of Careflow would be advantageous.
  • Knowledge of Word and Excel would be desirable.

SPECIAL CIRCUMSTANCES

Desirable criteria
  • Ability to travel to other sites

Employer certification / accreditation badges

Veteran AwareApprenticeships logoPositive about disabled peopleArmed Forces Covenant Gold AwardDisability confident employerStep into healthNational Preceptorship for Nursing Quality Mark

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kerri Joyce
Job title
Deputy Service Manager
Email address
[email protected]
Telephone number
01296 831379
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