Job summary
Employer heading
Discharge Team Administrator
Band 3
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- nationally recognised for urology and skin cancer services
- regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.
We pride ourselves in being a great place to work – and invite you to join our BHT family.
Job overview
We are looking for a motivated, enthusiastic office administrator to join the Discharge team working within Buckinghamshire Healthcare Trust to support the The team support the discharge of patients with varying needs.
You will work with the discharge co-ordinators in providing administrative support to the team by ensuring data is accurate and reports are sent out daily from the team to Primary Care providers and local authorities , taking and making phone calls to system partners to support hospital flow, be responsible for stock ordering
Professional Development opportunities are encouraged and supported.
Please note that the successful candidate will be based within our office in Stoke Mandeville Hospital, but may have to travel to other sites to support the team
Essential requirements are set out in the attached job description. You should be able to demonstrate excellent interpersonal and communication skills, have good time management skills, and be able to prioritise and work on your own initiative as well as part of a team.
Main duties of the job
· To undertake word processing, data input into Excel, the formulation of reports and developing spread sheets to a variety of audiences.
· To understand Discharge pathways and guidance; will involve generating reports to support the operational performance of the Trust and responding to queries from the department’s stakeholders.
· To act as a key point of liaison within the team for nursing staff and other internal/external health professionals.
· A key position fundamental to the delivery of the day to day operation of the ward / unit which his responsible for the delivery of services to patients, within resources available.
· To contribute to the efficient management of the department in order to enhance the experience of patients in the hospital
· General office duties including:
- Answering telephone calls, taking messages and taking appropriate action as required
- Processing of referrals
- Maintaining filing system
- Maintaining stationery stocks and ordering of other items for department
- Reporting of broken equipment to appropriate department.
- Use of email
- Photocopying
Working for our organisation
Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD
What does Buckinghamshire Healthcare NHS Trust offer you?
• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.
What do we stand for?
• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person specification
EDUCATION, QUALIFICATIONS
Essential criteria
- GCSE Grade C, or above/equivalent in English Language and Mathematics
- Word to intermediate standard PowerPoint Excel Database management
EXPERIENCE
Essential criteria
- Experience of working within The NHS, Private Sector or Local Authority
- Experience of working in an environment dealing with highly confidential data
- Evidence of good problem solving skills; ability to think laterally and creatively under pressure.
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
- Clear and concise communication skills both orally and in writing
- Ability to work on own initiative and as part of a team
Desirable criteria
- Knowledge of Data Protection Act, 1998 and other Trust Policies and Procedures
- Basic knowledge of medical and Discharge terminology
- Able to organize and prioritise workload
- Knowledge of Trust Information System
- Knowledge of Microsoft Office products
SPECIAL CIRCUMSTANCES
Essential criteria
- Ability to travel as may be required to work on any BHT site
- Flexibility of approach- able to respond to competing pressures elsewhere in service
- Ability to use negotiation skills to reach shared goals
- Ability to communicate difficult or sensitive information to people who might be anxious or upset
- Recognises own limitations and how to escalate issues and situations
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hayley Shaw
- Job title
- Matron - Discharge & Patient Flow
- Email address
- [email protected]
- Telephone number
- 07768864940
- Additional information
For further information or to discuss this role further please contact Hayley Shaw - Matron for Discharge & Patient Flow - 07866136619 [email protected]
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