Job summary
- Main area
- Receptionist
- Grade
- Band 2
- Contract
- Fixed term: 12 months (until August 2025)
- Hours
- Part time - 26 hours per week (weekdays weekends evenings and twilights)
- Job ref
- 387-WD-4571-IB-A
- Employer
- University Hospitals Bristol and Weston NHS Foundation Trust
- Employer type
- NHS
- Site
- Weston General Hospital
- Town
- Weston-super-Mare
- Salary
- £23,615 pa pro rata
- Salary period
- Yearly
- Closing
- Today at 13:00
- Interview date
- 02/09/2024
Employer heading
![University Hospitals Bristol and Weston NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/326.png)
A&E Receptionist
Band 2
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values
Job overview
An exciting opportunity has arisen to appoint a part-time Receptionist to join the A&E Department at Weston General Hospital. We are looking for an enthusiastic and dynamic candidate who thrives in a busy and supportive working environment.
The role of the receptionist is integral to all that we do.
You must be able to greet patients be approachable and empathic to patient needs but also able to work under extreme pressures. The role is a demanding one with telephone calls to answer as well as demands of patients and other staff. The role requires a huge amount of computer working . High standards as well as speed and accuracy are of huge emphasis.
Main duties of the job
Main duties of the job
- To provide high quality reception services for the Trust and, maintaining the highest standards of service delivery and Customer Care, act as a first point of contact assistance to patients, relatives or other members of the public who attend, or make contact by telephone, the Emergency Department.
- To organise their workload in accordance with the demands of the Department.
- To co-ordinate daily activities to ensure efficiency of service within the organisation.
- To exercise initiative.
- To ensure that confidentiality is maintained at all times.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
The working pattern is a set 4 week working rota as follow:
Week 1
Current |
|
Day/Shift |
Hours |
Monday 1330-1800 |
4.5 |
Wednesday 1330-1800 |
4.5 |
Thursday 1330-1830 |
5 |
Friday 1330-1830 |
5 |
Total Hours |
19 |
Week 2
Current |
|
Day/Shift |
Hours |
Monday 1330-1800 |
4.5 |
Wednesday 1330-1830 |
4.5 |
Thursday 1330-1830 |
5 |
Friday 0730-1330 |
6 |
Saturday 1330-1830 |
5 |
Sunday 1830-0330 |
8.5 |
Total Hours |
33.5 |
Week 3
Current |
|
Day/Shift |
Hours |
Monday 1330-1800 |
4.5 |
Wednesday 1330-1800 |
4.5 |
Thursday 1330-1830 |
5 |
Friday 1330-1830 |
5 |
Total Hours |
19 |
Week 4
Current |
|
Day/Shift |
Hours |
Monday 1330-1830 |
4.5 |
Wednesday 1830-0330 |
8.5 |
Thursday 1330-1830 |
5 |
Friday 0730-1330 |
6 |
Saturday 1830-0330 |
8.5 |
Total Hours |
32.5 |
Person specification
Qualifications and Training
Essential criteria
- Good standard of general education with particular strengths in English language at GCSE Grade C or above or equivalent
- ECDL, or equivalent qualification or experience of using computer systems and following Microsoft office packages – Word, Excel and Outlook
Desirable criteria
- Administrative qualification or working towards e.g. NVQ level 2, or equivalent qualification or experience
Knowledge and Experience
Essential criteria
- Basic knowledge of NHS related legislation and codes of practice i.e. confidentiality and data protection
- A good understanding of how to work electrical equipment i.e. computers, photocopiers and printers
- Knowledge and experience of using computer systems and Microsoft Packages
- Experience of team working to achieve performance targets
- Minimum of 2 years’ experience of working in a fast paced office environment
- Experience of working with the public
Desirable criteria
- A basic understanding of medical terminology
- Minimum of 2 years’ experience of working in the NHS or similar organisation
Skills and Abilities
Essential criteria
- Must have good organisational skills and self-management with ability to multitask to meet targets and deadlines
- Must have excellent customer service skills for both internal and external users both face to face and via telephone
- Must be able to work under pressure with frequent interruptions
- Must have the ability to work alone and as part of a team
- Must be able to think logically and methodically within working practices
Documents to download
Further details / informal visits contact
- Name
- Tara Gillmon
- Job title
- Administration Team Leader
- Email address
- [email protected]
- Telephone number
- 01934881282
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