Detailed job description and main responsibilities

For a full overview of the Job Description, please refer to the PDF Job Description attached as an additional document to this advert.

Reception

• Promote a friendly and welcoming environment for both staff and visitors in order to inspire confidence in the department and Trust.
• Receive and assist patients and all visitors attending the department in a courteous 
  and professional manner.
• Ensure request forms and other documentation is correctly completed in line with departmental procedures.
• Maintain and update accurate attendance, personal and appointment details on the Computerised Radiology Information Systems (CRIS)
• Update the electronic hospital system to ensure the correct patient details are available on the CRIS.
• Confidently deal with queries coming through the department via telephone and face to face.
• Receive and accurately pass on information to relevant personnel.
• Deal with incoming post and distribute throughout their area and where necessary re-direct to the correct area.
• Perform general clerical duties and work within clerical teams under the office supervisor

Clinical:

• Support registered radiology/nursing staff in the provision of essential care to patients by assisting patients whilst in the radiology department according to trust policy and procedures with:

- Acting as a chaperone whilst undergoing some examinations 

- To assist in the Imaging rooms, giving explanations and reassurance

-  Aiding dressing and undressing

• To be able to undertake reception duties when required
• Help to promote and maintain a clean, comfortable and tidy environment in the
  department, which meets the needs of patients, their relatives/carers and friends
• Contribute to accurate written and computerised documentation relevant to patient care
   ensuring confidentiality of patient information at all times.
• Assist the multi professional team to prepare and support patients undergoing treatment and/or investigation maintaining privacy and dignity at all times
• Chaperone patients during intimate procedures as required
• Escort and transport non-acute patients with no treatment in progress and/or their relatives/carers to other wards and departments within the Trust , via wheelchair, beds and trolleys
• Be aware of the importance of good health and the health education needs of patients as identified within individual care plans.
• After completion of the appropriate training, prepare and undertake agreed clinical activities (These will vary between wards and
   departments) such as:
  a) Receive and store medication and products
  b) Use of mechanical aids to assist movement and handling of patients
  c) Assist with the preparation of trolleys for use in clinical areas
   Personal Responsibilities
• Maintain personal standards of hygiene and promote universal precautions to limit cross infection
• To wear uniform as agreed by North Bristol Trust
• Participate in training and development programmes as identified by the department Manager and contribute to the development of others
• Keep up to date with changing practice attend Trust training programmes as required
• Ensure the Trust’s Policies and Procedures are known and followed
• Refer to the registered Radiographer/ Nurse regarding any situation which is not within your current responsibility