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Job overview

Chemotherapy Treatment Booking Coordinator - 1 Year fixed term (maternity cover)

The Chemotherapy Booking Coordinator role is an essential element of the Administration Team working in the Myrtle Road Offices of the Bristol Haematology and Oncology Centre. As the team deal with a wide range of enquires the Chemotherapy Booking Coordinator role will often link in with the other admin teams which include the clerical officers, clinic coordinators, medical secretaries, nurse specialist support team and MDT coordinators.  

The Chemotherapy Booking Coordinator team are office based managing the chemotherapy scheduling for the main hospital treatment unit and satellite sites at South Bristol Community Hospital and Concord Medical Centre. The team arrange full treatment schedules for patient undergoing Cancer treatments and liaise with them over the phone and post. Time management and workload priority is essential to the role. 

Home working is possible once team members have completed their training and been signed off as competent in the role, but on site working is required for certain tasks.

If you are enthusiastic and have a passion for accuracy and attention to detail, enjoy working in a busy team, can trouble shoot problems and find solutions, have excellent communication skills and a drive to provide excellent customer service we would like to hear from you. 

Previous applicants need not apply.

Main duties of the job

Communication: 

• To liaise with and act as a point of contact for queries from clinical and non-clinical staff. 
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

Patient Care: 

• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.

Organising and Planning: 

• To monitor, manage and validate active and backlog waiting list data
• To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders
• Implement the policy and investigate patients who do not attend (DNA) their appointment

Information Resources: 

• To process inpatient admissions with patients by telephone in line with the PAP, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required. 
• To record, maintain and update admission information on the Trust’s Patient Administration System (PAS). 
• To register patients onto waiting lists and generate all associated paper work in adherence with the PAP and Trust Inpatient Booking Procedures
• To book patient appointments in line with the PAP and arrange appointment related services as and when required (E.g. transport and interpreting services)

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.