Job summary
- Main area
- Allergy and Clinical Immunology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Monday-Wednesday working preferred, must be within core hours)
- Job ref
- 339-KHA4780
- Employer
- North Bristol NHS Trust
- Employer type
- NHS
- Site
- Southmead Hospital
- Town
- Bristol
- Salary
- £22,816 - £24,336 Pro rata
- Salary period
- Yearly
- Closing
- 16/07/2024 23:59
Employer heading
Medical Secretary
Band 3
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Job overview
Medical Secretary - Band 3
An exciting opportunity has arised for a reliable and enthusiastic individual with a high standard of organisational skills to provide an efficient secretarial service to the Allergy and Clinical Immunology department.
Main duties of the job
The post holder must have extremely good computer and communication skills, as well as being a team player and have an ability to use their own initiative. Being an extremely busy department, the ability to work under pressure and be able to prioritise changing workloads is absolutely essential for this role.
Previous administrative experience is essential and experience in a Medical Secretary role with knowledge of medical terminology would be an advantage.
Working for our organisation
This role is to support our Allergy and Clinical Immunology department within the Medicine Division. You will work within a team to provide secretarial and administrative support. You will liaise with all staff within the department to ensure the smooth running of the service
working to deadlines, dealing with daily queries including telephone management and cross cover to manage annual leave and sickness absence.
Detailed job description and main responsibilities
To provide an exceptional administration support service, supporting large numbers of specialty clinic and assisting our clinical teams in delivering excellent care to our patients.
The post holder will be required to process clinic letters with speed, whilst maintaining accuracy in details, ensuring appropriate document layout and often proof reading content to ensure clear and profession dissemination of information.
A methodical approach will be required to ensure all the necessary steps are taken in processing patient correspondence and related actions, including looking up and inputting data from our electronic patient record systems.
While the majority of the role will be processing clinic letters and providing administrative support within the Medical Secretarial Team, there will be a need to book appointments, liaise with patients and wider healthcare professionals and provide cross cover for others within the administrative team including the nurse administrators to ensure smooth and productive running of the Department.
Person specification
Education/Training
Essential criteria
- Minimum three GCSE/O’Level qualifications, to include English Language and Mathematics
Desirable criteria
- Knowledge of medical terminology
Work experience
Essential criteria
- Experience of administrative and clerical practices and processes
- Extensive working knowledge of Microsoft Word and Outlook
Desirable criteria
- Experience of having worked in the NHS, or other patient/customer focused environment
- Experience of working with Excel spreadsheets
Knowledge and skills
Essential criteria
- Competence in preparing and sorting documentation and data, checking layout and content of correspondence for self and clinicians
- Must be able to demonstrate organisation and prioritisation skills
- Demonstrate working to tight deadlines/under pressure
- Able to work independently in own role, showing initiative but understanding when to seek appropriate guidance
- Exceptional formatting skills, able to process large amounts of correspondence quickly and accurately
Personal qualities
Essential criteria
- Must be able to produce work of an accurate and high standard
- Very good written skills including good English grammar, in order to be able to proof read typed content
- Very good verbal communication skills, articulate, helpful and confident in dealing with people both face to face and over the telephone
- To be able to maintain good working relationships within own team and wider hospital staff groups/departments
- Professional, courteous and positive approach
- Provide an understanding of the importance of confidentiality and data protection in a hospital environment
- To have a very good time-keeping and attendance record
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Laura Webb
- Job title
- Support manager
- Email address
- [email protected]
- Telephone number
- 07388711890
- Additional information
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