Job summary
- Main area
- Temporary Staffing Services
- Grade
- Apprenticeships: Apprenticeship
- Contract
- Apprenticeship: 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 225-CORP-5840304-B
- Employer
- The Royal Wolverhampton NHS Trust
- Employer type
- NHS
- Site
- New Cross Hospital
- Town
- Wolverhampton
- Salary
- £6.40 per hour
- Salary period
- Hourly
- Closing
- 10/07/2024 23:59
Employer heading
![The Royal Wolverhampton NHS Trust logo](https://static.trac.jobs/employer-logos/412.png)
Apprentice - Temporary Staffing Assistant
Apprenticeships: Apprenticeship
Job overview
There cannot be a better place to work for than The Royal Wolverhampton NHS Trust.
We are currently recruiting to the post of Apprentice to work within the Non-Medical Temporary Staffing Services.
The Temporary Staffing Services provide services for all flexible work for clinical and non-clinical staff across all sites. Opening hours are Monday to Friday 9 am to 5 pm and 10 am to 4 pm on Weekends and Bank Holidays.
Main duties of the job
- Join our friendly and supportive environment
- Bring your ambition, knowledge, skills and experience in to the Department
- Have excellent communication skills
- Team player
- Have the ability to work in a fast paced environment
- Have good knowledge and experience of Microsoft Office packages
- Pledge to our values to be Safe and Effective, Kind and Caring and Exceeding Expectations.
- Must be able to multi task as priorities and tasks can change at short notice
A high proportion of the role consists of dealing with a large volume of incoming and outgoing calls alongside using our in house computer systems to assist with troubleshooting therefore excellent customer/multitasking skills are essential.
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Detailed job description and main responsibilities
Please be advised due to apprenticeship funding rules, you are not eligible to be consider for this apprenticeship if you are:
- Already qualified at the same or higher Level qualification and in the same subject area (NVQ, QCF, HND etc)
- Currently undertaking another apprenticeship or in receipt of any other DE funding
- You current hold a higher level qualification (including previous apprenticeship).
However if the apprenticeship will allow you to acquire substantive new skills and you can evidence that the content of the training is materially different from any prior qualification or a previous apprenticeship, we will fund an apprenticeship at the same or lower level than the qualification you currently hold.
Apprenticeship undertaken - Customer Service Practitioner Level 2
Person specification
Qualifications/Experience
Essential criteria
- GCSE English and Maths (or equivalent) at grades C or above
Desirable criteria
- Communication - Customer Service - Positive about duties
Communication
Essential criteria
- Able to talk to customers in a professional manner and provide excellent customer service
Desirable criteria
- Positive about the duties associated with the role
Documents to download
Further details / informal visits contact
- Name
- Lisa Todd
- Job title
- Assistant Resourcing Lead
- Email address
- [email protected]
- Telephone number
- 01902 481900
If you have problems applying, contact
- Address
-
Building 12
New Cross Hospital
Wolverhampton Road
Wolverhampton
WV10 0QP
- Telephone
- 01902 481900
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