Job summary
- Main area
- Endoscopy
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Job share
- Job ref
- 381-ME-6409639-A
- Employer
- Sandwell and West Birmingham NHS Trust
- Employer type
- NHS
- Site
- SWB NHS Trust
- Town
- West Bromwich
- Salary
- £23,615 Per annum
- Salary period
- Yearly
- Closing
- 08/12/2024 23:59
Employer heading
Receptionist
NHS AfC: Band 2
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
People: To cultivate and sustain happy, productive and engaged staff;
Patients: To be good or outstanding at everything we do;
Population: To work seamlessly with partners to improve lives;
We run services from Sandwell, City and Rowley Regis Hospitals, Birmingham & Midland Eye Centre, Birmingham Treatment Centre, the Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.
Our next milestone is opening the Midland Metropolitan University Hospital (MMUH), a once in a career opportunity to shape care transformation within and beyond the hospital walls.
Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As “People” is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department.
Job overview
An exciting opportunity has arisen for a position within the Endoscopy Department at Sandwell and West Birmingham NHS Trust. The individual will provide comprehensive administrative and clerical support to the Endoscopy Department. As the receptionist, you will be the first point of contact for the Endoscopy Unit, providing exceptional customer service and ensuring a positive experience for patients.
The post holder must have excellent communication and organisational skills, the ability to prioritise their own workload and have a professional attitude.
They must be capable of liaising professionally with patients, and with colleagues at all levels, including senior consultants and nurses from across the Trust.
Main duties of the job
Providing reception cover for the Endoscopy service including:
Greeting patients on arrival onto the Endoscopy patient system.
Liaising with clinical staff/booking clerks in relation to appointments,
Inputting clinical and administrative patient details onto the system.
Liaising with the ambulance desk to arrange transport for patients.
Dealing with telephone enquiries from patients, carers, clinicians and other healthcare workers relating to both appointments, filing patient records.
Clinic preparation for endoscopy clinics: pull out patient information for each clinic.
Liaising with nursing staff with regard to arrival for clinics and managing potential delays.
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three newly emerging strategic objectives:
- Our People – to cultivate and sustain happy, productive and engaged staff
- Our Patients – to be good or outstanding in everything we do
- Our Population – to work seamlessly with our partners to improve live
Detailed job description and main responsibilities
For further information about this role please see the attached job description and person specification.
If you do not hold a level 3 business administrator qualification, you may be able to complete the level 3 Business Administrator apprenticeship programme as part of ongoing training and development during your employment
Person specification
Experience
Essential criteria
- Relevant experience of working within a reception preferably within a caring environment
- Experience in dealing with a broad range of people preferably in a caring environment
Desirable criteria
- Previous NHS and Endoscopy experience
- Experience hospital data base e.g. IPM lorenzo
- Broad base of IT packages eg. Word, outlook etc.
Qualifications
Essential criteria
- GCSE grade A – C or equivalent in English language
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joanne Harrison
- Job title
- Endoscopy patient Administration Manager
- Email address
- [email protected]
- Telephone number
- 07967760240
List jobs with Sandwell and West Birmingham NHS Trust in Administrative Services or all sectors