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Job overview

An exciting opportunity has arisen for a Medical Secretary to join the Haematolgy Department at Sandwell Hospital SWBH NHS Trust.

The department covers General Haematology, SCaT, Thrombosis and Haematology Oncology

The medical secretary will be responsible for the day to day management of the consultant's workload. This role is for a medical secretary who relishes a challenge and able to use their own initiative. You will be required to work to a high standard of accuracy and need to demonstrate initiative in planning your own workload in a way that supports the consultant. You should have a proactive and friendly attitude and be able to demonstrate substantial administrative experience.

The successful candidate will ideally possess an AMSPAR/medical terminology qualification/RSA III qualification (or equivalent). Previous secretarial & audio typing experience are essential.  An  audio typing test will be required at interview.

Informal enquiries welcome via Ann Garrity, Patient Administration Manager, [email protected]

Main duties of the job

To provide a complete confidential general and medical secretarial service for the Consultant(s) and their medical team. The daily management of the medical team diary. All work to be carried out on own initiative, without direct supervision and to tight deadlines, in order to achieve Trust standard and targets

*To provide and receive complex information on a daily basis. To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature

*To touch type from audio  the following documents: clinical letters; results letters; discharge summaries; medical reports; Coroner's reports; police reports; scientific manuscripts and abstracts; reports in response to complaints research materials. This requires an understanding of medical terminology, phraseology and medications, as well as high levels of concentration. Many documents may be of a complex nature

*To provide a point of contact for GPs and other Health Care Professionals and also patients/relatives/carers, who are often highly emotional and/or  distressed ensuring that any language or other communication barriers are overcome

*To understand the patient pathway and provide information and reassurance in a professional manner. Deal with queries and instigate appropriate action, as appropriate to the complex and sensitive nature of the information involved

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality. 

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities. 

We have three newly emerging strategic objectives:

1. Our People – to cultivate and sustain happy, productive and engaged staff
2. Our Patients – to be good or outstanding in everything we do
3. Our Population – to work seamlessly with our partners to improve live