Job summary
- Main area
- Audiology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 27 hours per week (Monday, Wednesday, friday)
- Job ref
- 407-SURGERY-6264182-A
- Employer
- Walsall Healthcare NHS Trust
- Employer type
- NHS
- Site
- Walsall Manor hospital
- Town
- Walsall
- Salary
- £22,816 - £24,336 pro rata
- Salary period
- Yearly
- Closing
- 21/08/2024 23:59
Employer heading
Audiology Administrator
NHS AfC: Band 3
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021
We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment
Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.
RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM
Job overview
The opportunity has arisen for an enthusiastic, motivated administrator with excellent communication skills and IT skills to join our busy but
friendly Audiology Team based at Walsall Manor Hospital.
We are looking for someone with excellent customer service skills, who will be the first point of contact for our patients, as well as having the
ability to work well within our team.
Please note this is a part time post, with 27 hours worked over;
Monday, Wednesday, Friday 08:00 – 17:30 (with 30 minutes lunch)
Main duties of the job
The post holder will be working with both administrative and clinical staff.
You will provide administrative support including processing referrals, booking appointments and managing waiting lists.
You will be answering queries from patients both over the phone and in person at reception.
You will deal with complex and sensitive information such as personal medical information and patient demographics.
You will provide an excellent customer service for anyone accessing the service including patients, relatives/carers and other staff groups.
Working for our organisation
The department provides a comprehensive diagnostic and rehabilitation service for both adult and paediatric patients including tinnitus and
balance services.
There are 17 Audiologists, a Hearing Therapist, 3 Audiology Assistants and 5 Administrative staff on the team providing care within the Manor
Hospital, at outreach clinics and within patient’s homes.
Detailed job description and main responsibilities
The post holder will have a key role in the day to day organisation and appointing of the work of the audiology department, organising clinics
including scheduling and rescheduling of clinics, appointing to Audiology and ENT appointments in the Audiology department and reception
duties.
The post holder will act as a first point of contact of the Audiology department.
Person specification
Experience
Essential criteria
- Experience of working in a customer focused environment
Experience
Essential criteria
- Experience in use of Microsoft Office
Experience
Desirable criteria
- Experience of using hospital computerised patient administration systems
Experience
Desirable criteria
- Experience of working in the NHS in an administrative capacity
Skills
Essential criteria
- Excellent keyboard skills
Skills
Essential criteria
- Excellent communication skills
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Tina Harris
- Job title
- Principal Audiologist
- Email address
- [email protected]
- Telephone number
- 01922 721172
- Additional information
For further information please contact Tina Harris, Principal Audiologist, telephone 01922 721172 extension 7610, or email
[email protected].
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