HealthJobsUK

Job overview

Are you a dynamic, enthusiastic individual who is passionate about delivering top class administration services? Are you looking for an exciting new challenge and want to take the next step in your career?

The role provides administrative support to our patients, both over the telephone within our contact centre and face to face in our outpatient areas. From booking appointments, issuing letters and answering patient queries to coordinating outpatient clinics and supporting our clinical colleagues, there’s never a dull moment!

The post holder will rotate within the building to ensure specific areas are covered and work closely with other staff to ensure all essential duties within the team are maintained. The post holder is required to develop knowledge of all services, manage patient queries, engage patient and clinicians and provide a proactive patient focused appointments service.

Main duties of the job

To work within one of five Specialty Management Groups providing a comprehensive, efficient and effective administrative service in order to meet the Trusts patient waiting time targets and enhance patient experience.

The Specialty Management Groups are often the first contact a patient will have with the Dental Services and may be regarded as the ‘shop window’.  The post holder will be required to provide excellent customer service to all patients ensuring that they are polite and courteous at all times.

The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service.  The post holder will be responsible for the line management of their own workload and will be expected to develop and maintain up to date knowledge of all services within their Speciality Management Group which will enable them to deal with any service related queries.

To have a proactive approach and work flexibly within the dental team providing high quality dental care for a wide spectrum of patients including adults, children, and patients/clients with special needs and medically compromised patients.

This is a fast paced, multi-skilled and multi-tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other Specialty Management Groups as and when required.

Working for our organisation

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry.

IMPORTANT

• Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process

• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address