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Prif leoliad
Administrator CMAPS
Gradd
NHS AfC: Band 3
Contract
Parhaol
Oriau
Rhan-amser - 23.5 awr yr wythnos (Mon, Tue, Fri)
Cyfeirnod y swydd
253-0724-6459447
Cyflogwr
The Dudley Group NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Brierley Hill Health & Social Care Centre
Tref
Brierley Hill
Cyflog
£22,816 - £24,336 pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
02/08/2024 23:59

Teitl cyflogwr

The Dudley Group NHS Foundation Trust logo

Administrator

NHS AfC: Band 3

Trosolwg o'r swydd

To provide a comprehensive effective and efficient administrative support service to CMAPS. The post holder will work with supervision and at times will work alone. The post holder will therefore be expected to contribute towards organising their own day to day work tasks and activities by co-operating with the weekly ‘tasks’ distributedIn dealing with queries from patients, practices and other NHS bodies, the post holder will be expected to exercise their judgment in applying statutory regulations and local policies in order to resolve routine matters. More complex queries should be referred to the Administration Team Leader or other senior staff members.  The role will include a high degree of communication mainly telephone and occasional face-to-face. Referrals are received via E-referral and appointments are booked electronically via a very busy appointments system

Prif ddyletswyddau'r swydd

Answering all telephone enquiries, taking and relaying messages in a polite and respectful manner, taking action as appropriate.  To be responsible for booking and rescheduling of new and follow up appointments, daily checking and actioning responses via ENVOY adopting a professional and polite telephone manner.  To provide an efficient and professional administration service that gives confidence to patients, their relatives and carers. To play a key role in supporting CMAPS by effectively processing a patient’s referral along the pathway, taking the necessary actions in line with agreed procedures. Liaising with Physiotherapists, Advanced Practitioners, GPs and other health and social care professionals, obtaining and communicating necessary information accurately to assist the provision of a quality service for the patients.  Booking patient appointments via an electronic system, including issuing of all relevant information to the patient i.e. confirmation of appointment letter and any patient leaflet of the provider / procedure. 

Gweithio i'n sefydliad

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”.  We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace. We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds. Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD department. These include topics such as communication, wellbeing, team development, cultural competency, and values, plus much more. For those in a Management/Leadership role, there are additional programmes to support you to develop the skills you need. These include our Managers Essentials Programme and a Leadership Programme that all managers will attend as part of your Dudley Managers Induction. Our Learning Prospectus is a great way to discover the details behind what’s available for you here at The Dudley Group. We are committed to home life balance through flexible working and making reasonable adjustments where possible

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Receiving and processing referrals for the service, actioning within 1 week of receipt, ensuring a quick and effective system is adhered to at all times .  To assist in triaging of referrals devised from E-referral, keeping an accurate record of the number of referrals received and rejected for the service, ensuring urgent referrals are actioned within service timeframes.  To be the main point of contact to deal with complaints initially as per the Trusts Complaint Procedure, escalating where necessary.   Co-ordination and maintenance of filing system. Ensuring all patient documentation is filed appropriately and accurately.  Maintaining all relevant databases ensuring patient details are up-to-date so that timely and accurate information is available at all times.

Manyleb y person

Qualifications & Education

Meini prawf hanfodol
  • GCSE or equivalent in English & Maths - Grade C or above
  • Level 3 in Business Administration or equivalent experience

Knowledge & Training

Meini prawf hanfodol
  • Computer literacy with knowledge of excel, word, powerpoint in particular
  • Commitment to training and supporting others
Meini prawf dymunol
  • OASIS system / E-referral knowledge
  • Experience of managing conflict, frustration or complaints

Experience

Meini prawf hanfodol
  • Previous Administration experience
  • Experience of handling calls and enquiries
  • Ability to work with confidential material and maintain confidentiality
Meini prawf dymunol
  • Previous experience working in the NHS/Healthcare environment

Communication & Relationship Skills

Meini prawf hanfodol
  • Excellent verbal / written skills
  • Interpersonal and excellent communication skills
  • Positive and respectful of other people’s differences
  • Friendly and approachable
  • Professional approach to work and colleagues

Analytical & Judgement Skills

Meini prawf hanfodol
  • Good time management and ability to work to deadlines
  • Good team player and ability to work alone
  • Able to cope with different and competing demands demonstrating good prioritisation skills

Planning & Organisational Skills

Meini prawf hanfodol
  • Excellent organisational skills
  • Accuracy and attention to detail
  • Enthusiastic and flexible to meet the needs of the service

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.ENEI Gold '22Care Leaver CovenantNHS Pastoral CareArmed Forces Covenant Bronze Award

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Emma Cooper
Teitl y swydd
Administrator Team Lead
Cyfeiriad ebost
[email protected]
Rhif ffôn
01384321591
Gwybodaeth i gefnogi eich cais

Please note Friday is my non-working day. 

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg