Job summary
Employer heading
Podiatry Administration Assistant
Band 2
Job overview
An opportunity has arisen for administration assistants to work within the central Podiatry admin office based at Brierley Hill Health and Social Care Centre. Both fulltime and part-time posts are available.
The central admin team provides an important and integral part of the day to day running of the Podiatry services, through a telephone booking system and administrative support to the clinical teams who are based throughout the community.
You will be a part of small team of administrators; you will be an adaptable and confident team member, who possesses excellent communication skills, both verbal and written, be resilient and enjoy working closely with a team in a demanding environment. For awareness, this post does not include home working.
Main duties of the job
Effective communication skills are vital, as on a daily basis you will be handling telephone calls, booking appointments, dealing with queries and passing on information to the Podiatry Admin Team Lead, Clinical Team Leads and the Podiatry Services Lead via, email, telephone and in person.
For an informal chat please ring Rob Grealy Podiatry Admin Team Lead on 01384 322295 or email at [email protected]
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD department. These include topics such as communication, wellbeing, team development, cultural competency, and values, plus much more. For those in a Management/Leadership role, there are additional programmes to support you to develop the skills you need. These include our Managers Essentials Programme and a Leadership Programme that all managers will attend as part of your Dudley Managers Induction. Our Learning Prospectus is a great way to discover the details behind what’s available for you here at The Dudley Group.
We are committed to home life balance through flexible working and making reasonable adjustments where possible
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person specification
Education and Qualifications
Essential criteria
- Qualification: Maths & English to GCSE/O’ Level grade C minimum or equivalent.
Desirable criteria
- NVQ Level 2 or 3 in relevant field (e.g. business administration, customer service, etc).
Skills and Experience
Essential criteria
- Previous experience of working in a telephone Booking office environment.
- Able to communicate effectively with staff of different disciplines.
- Customer service experience.
- Professional manner and well-motivated.
- Strong IT skills.
- Experience of using Microsoft Office packages.
- Understanding of confidentiality and Data protection.
- Excellent time management skills.
- Ability to work on own initiative with guidance available from immediate manager.
- Able to cover for colleagues during periods of leave.
Desirable criteria
- Experience of working with databases and data inputting.
Improvement Practice
Essential criteria
- Ability to contribute and participate to improving departmental work processes and procedures.
Communication & Interpersonal Skills.
Essential criteria
- Excellent verbal and written communication skills.
- Professional, friendly and approachable manner.
Trust Vision and Values
Essential criteria
- Able to provide safe, caring and effective services.
- We would expect your values and behaviours to reflect the Trust values of Care, Respect & Responsibility.
Documents to download
Further details / informal visits contact
- Name
- Robert Grealy
- Job title
- Podiatry Admin Team Lead
- Email address
- [email protected]
- Telephone number
- 01384 322295
- Additional information
Julie Meakin
Podiatry Services Manager
Telephone: 01384 321441 Email: [email protected]
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