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Job overview

To work as part of a team, providing junior administrative support to the Department. Ensuring  all medical records are tracked in and out of the department. 

Main duties of the job

1. Ensure all medical records are tracked in and out of the department.
2. Filing clinic letters in notes
3. Enquire using PAS and e-mail to query patient appointments.
4. Collecting and deliver medical records from all departments.
5. Answering telephone queries and supplying general information, referring to senior team members for advice where necessary.
6. Liaising with Medical Records, Appointments and relevant departments.
7. Confirming admissions
8. Typing of injection clinic letters
9. Filing
10. Ensuring booking forms are collected daily for the team
11. Photocopying
12. Ordering stationery
13. Mandatory Training
14. Take part in PDR each year

This is not an exhaustive list of duties and a regular review will take place with the postholder as part of their ongoing development and performance management.

Working for our organisation

The Royal Orthopaedic Hospital was founded in 1817. In its early years, the hospital was actually known as the Royal Orthopaedic and Spinal Hospital. The Royal Orthopaedic Hospital became a National Health Service NHS Foundation Trust on 1 February 2007. It has an income base of £70m, making it one of the largest providers of elective orthopaedic surgery in the United Kingdom.

The hospital is the major provider of elective orthopaedic surgery for its host Clinical Commissioning Group, Birmingham Cross City CCG and it has significant contracts with several surrounding CCGs and NHS England Area Team. Its various specialist services receive a significant number of referrals from further afield including many outside the West Midlands region. During its first few years as an NHS Trust the hospital has been very successful in financial terms and it is now undertaking a significant building programme.

The hospital currently has around 160 beds, including a 12-bed High Dependency Unit for the postoperative care of patients after complex surgery or with medical problems. Children were cared for on a dedicated 25 bed children’s ward, but in-patient services for under 16-year-olds have now been transferred to Birmingham Children’s Hospital. There are currently 14 operating theatres available at the Royal Orthopaedic Hospital.