Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- 30 hours per week (Part Time)
- Job ref
- 381-SS-6387397
- Employer
- Sandwell and West Birmingham NHS Trust
- Employer type
- NHS
- Site
- SWB NHS Trust-Birmingham Treatment Centre
- Town
- Birmingham
- Salary
- £22,383 pro rata per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Receptionist/Clerical Officer
NHS AfC: Band 2
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
People: To cultivate and sustain happy, productive and engaged staff;
Patients: To be good or outstanding at everything we do;
Population: To work seamlessly with partners to improve lives;
We run services from Sandwell, City and Rowley Regis Hospitals, Birmingham & Midland Eye Centre, Birmingham Treatment Centre, the Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.
Our next milestone is opening the Midland Metropolitan University Hospital (MMUH), a once in a career opportunity to shape care transformation within and beyond the hospital walls.
Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As “People” is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department.
Job overview
The Oral Surgery Department at SWBH NHS Trust is looking to recruit a receptionist. The position will be based in the Oral Surgery Department situated within the Birmingham Treatment Centre.
Our clerical team is essential to the efficient running of the department; providing support to the clinical staff by managing the busy reception desk, booking and changing appointments, taking and relaying urgent messages from patients, as well as carrying out a variety of other clerical duties such as filing, photocopying, scanning and arranging ambulance pick-ups for patients and collection of specimens.
We are therefore looking for someone with excellent communication and organisational skills, ideally with experience of working in a clerical role within the medical field. Experience of working in a reception role, but not essential.
Main duties of the job
- To work on reception, greet and assist patients and log their arrival
- To receive calls from patients and medical staff and assist them with their queries
- To use multiple hospital systems to book appointments and check for referrals.
- Arrange new appointments and send letters via Envoy.
- To undertake filing of correspondence and reports as required within the department.
- To receive biopsy samples from clinical staff and ensure safe collection.
- To arrive/discharge patients attending for minor surgery, ensuring RTT pathway is correct.
- Keep line-manager informed of all day-to-day occurrences that affect the functioning of the department.
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
We have three newly emerging strategic objectives:
- Our People – to cultivate and sustain happy, productive and engaged staff
- Our Patients – to be good or outstanding in everything we do
- Our Population – to work seamlessly with our partners to improve live
Detailed job description and main responsibilities
Meet and greet patients as they arrive within the department. Make sure all patients have confirmed their attendance at the book-in kiosks and if not, arrive manually on IPM. Arrive and discharge patients attending for minor surgery ensuring RTT pathway is updated and correct.
Please refer to the attached Job Description and Person Specification for full details of this role.
Person specification
Essential
Essential criteria
- Experience working in a clerical role in a medical environment
Desirable criteria
- Experience working in an oral surgery department
- Experience with appointment booking systems
- Experience of using Lorenzo system
essential
Essential criteria
- English and Maths GCSE Grade A-C (or equivalent)
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Whitehouse
- Job title
- Patient Administration Manager
- Email address
- [email protected]
- Telephone number
- 07790895857
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