Job summary
- Main area
- Band 2 Administrator
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 820-6472664-COM
- Employer
- Birmingham Community Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Moseley Hall Hospital
- Town
- Birmingham
- Closing
- 20/08/2024 23:59
Employer heading
Band 2 Administrator
Band 2
Job overview
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
To provide office, administrative and general non-clinical organisational support to the Therapy Hub working under the direction or supervision of the Therapy Hub Senior Administrator.
Main duties of the job
To deal with enquiries via telephone and face to face, communicate information effectively, taking good quality information and ensuring messages are passed on clearly and within timescales set. The post-holder will be required to use their initiative, taking messages as appropriate whilst adhering to the Data Protection Act.
To book therapists appointments and to update appropriate systems to record booking as per in house training.
To make arrangements for meetings if required including the distribution of agendas and minutes, booking venues and catering.
To maintain effective systems for the filing, retrieval and archiving of documents and correspondence.
To maintain records systems within the Therapy Hub Team, including the maintenance, filing and archiving of patient notes.
To maintain patient electronic record system including inputting patient contacts. To support the management of patient waiting lists by being responsible for booking in patient appointments, inputting patient contacts and assisting with patients discharges on the RIO patient database system as required.
To maintain and manage appropriate database(s) for the Therapy Hub Team to support waiting list management, including generating reports when required.
To order stationary, maintain supplies and ensure adequate documentation is available for clinical staff
To type and send out letters on behalf of Therapy Hub Team members (ie. Patient letters, GP progress letters etc)
Working for our organisation
IMPORTANT
Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
Please be aware that BCHC utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC and any correspondence will be sent via TRAC. We advise that you check your junk/spam emails.
Detailed job description and main responsibilities
Please see attached job description and person specification for details of Band 2 Administrator post.
Person specification
Qualifications/Training
Essential criteria
- GCSE Maths and English or equivilant qualification - C or above
Desirable criteria
- RSA II in Word Processing or equivalent
Experience
Essential criteria
- Experience of working to deadlines. Experience of Microsoft Word, Excel and Outlook, Experience of filing systems, experience of diary management
Desirable criteria
- Relevant experience working within the NHS, Experience of the Electronic Staff Record (ESR) Knowledge of Rio system Clerical/administrative experience.
Skills and knowledge
Essential criteria
- Able to prioritize workload & use own initiative. Good interpersonal skills. Excellent telephone & communication skills. Ability to deal sensitively& appropriately with service users. Understanding & commitment to equal opportunities.
Personal qualities
Essential criteria
- Willing to learn new skills Ability to work effectively as a team player
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Louise Fisher
- Job title
- Team Lead
- Email address
- [email protected]
- Telephone number
- 0121 466 6625
- Additional information
As above.
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